Prestigious Organization is looking for a skilled IT Support Services Consultant who want to become an IT Super Stars for our growing client base in the Chicagoland area. The IT Support Specialists aid our clients by providing outstanding customer service and end user support to our clients increasing business support requests. We are looking for candidates who are highly energetic and personable, ready to solve the IT challenges, one problem at a time. Every business relies on IT systems in order to serve their customers, and by helping mentor, guide, and resolve daily issues, you can become a part of a rising IT Super Star team and assist our clients from having daily IT related issues.
*Looking for a strong Windows and Virtualization engineer who has worked in a managed services environment. Any security or networking experience is highly preferred*
The Support Services Consultant is primarily responsible direct end-user support for computer, software, and networking hardware. This includes standardized software systems and other business applications. This support is provided remotely or onsite depending upon the support location and agreement. This position provides administrative and organizational services supporting the operations of the small to large organizations.
An ideal candidate should be resourceful, and know how to properly problem solve or research to find a solution. This candidate should also have the ability to properly communicate and escalate issues if they need assistance. As a member of a team, each person is responsible for documenting solutions and sharing newfound knowledge with their coworkers. This helps each member grow their skills and promotes teamwork plus collaboration amongst the organization.
Primary daily responsibilities include: managing technical support incidents and provide functional support and assistance to a local and global user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
Document activities and resolutions in ticketing system
Monitor ticketing system and email for notification and internal assistance requests
Perform field work at customer locations in Chicagoland area (less than 20%)
Perform other incidental and related duties as required and assigned
Bachelor Degree in Information Systems, Engineering, or Computer Science
CompTIA A+, Network+, Microsoft Certified Professional (MCP) or ability to achieve one certification within next 6 months
Previous hardware or software consulting experience is preferred
Demonstrated knowledge of PC/MAC hardware, software, components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices
o Knowledge in the following technologies: Microsoft Windows 7/8.x/10, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools, software distribution tools (System Center Configuration Manager, etc.)
o Basic understanding of Microsoft Windows operating systems (server & Workstation)
o Basic understanding of Microsoft Office Suite (2013/2016)
o Experience working with IP Networking and networking protocols
o Experience supporting end user workstations
Excellent writing, communication, and interpersonal skills. Technical writing is a plus
Strong Analytical, troubleshooting and problem solving skills