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about 1 month ago
Salary band: $10k - $15k
Location: North America, United States, North Carolina, Charlotte
Job type: Permanent
Contact: Technology Solutions Provider
Category: Engineer
Job Description

Premier provider of IT Solutions throughout the southeast is seeking a VOIP / Telephony Engineer to become an integral part of our team!

The VOIP / Telephony Engineer will be responsible for deploying and supporting VOIP & Telephony solutions to customers.

Responsibilities Include:

  • Design, administer, maintain, and support the availability, performance and security of VOIP solutions, PBX platforms, circuits, and other telephony related equipment.
  • Prioritize and resolve trouble / request tickets including immediate escalation urgent issue resolution.

Technical Qualifications:

  • Subject matter expert in voice technologies and unified communications.
  • Extensive experience installing, maintaining and supporting VOIP & Telephony solutions including ShoreTel, Cisco, Broadsoft
  • High level of expertise in SIP interoperability and VOIP interconnection complexities.
  • Thorough understanding and hands on working knowledge of IP routing and switching including BGP, Spanning Tree, DSCP, OSPF, MP-BGP, MPLS VPN
  • Strong hands on knowledge of Cisco, HP, Adtran routers and switches.
  • Able to understand and analyze WireShark results to solve SIP VOIP and IP networking challenges.
  • Able to create and modify security policies on routers, switches, and firewalls.

Job Requirements:

  • Ability to deliver top-quality technical service to clients
  • Demonstrated excellent resource and time management skills
  • Strong communication skills - written and oral
  • Must be an excellent troubleshooter and problem solver
  • Must be highly productive and collaborative
  • Ability to travel when neccessary
  • Proficient in documentation


  • Cisco CCNA, CCNP
  • ShoreTel
  • Broadsoft

Company Description
Established in 1999, the company is a leading provider of technology related services to businesses throughout the southeast United States.

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