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3 months ago
Salary band: $10k - $15k
Location: North America, United States, New York, Albany
Job type: Permanent
Contact: MVP Consulting Plus
Category: Engineer
Job Description:

Roles:The Engineer has responsibility for operational, troubleshooting and engineering support of Windows servers, VMWare VSphere, and VMWare Horizon Horizon View VDI.Responsibilities:Configure, manage and maintain a VMware Horizon View Virtual Desktop Infrastructure (VDI) environmentExperience with Atlantis ILIO disk caching toolsDeliver Microsoft operating systems (OS) and Microsoft application patches to VMware Horizon View v7 platform management Server OS'sDeliver VMware Horizon View application patches and updates to the Horizon View platform management systems including, but not limited to vSphere Hypervisor (ESX), vCenter Management Toolset, Horizon View Connection Servers, and Horizon View Security ServersExperience configuring and managing Linked ClonesSkill on network configuration and authentication optionsSkill with configuring user profiles with Horizon View Persona ManagementKnowledge of Horizon View Command-Line Tools and Backup OptionsPerformance tuning the Horizon View infrastructure and Horizon View desktopsKnowledge on PCoIP and Remote Desktop Protocol remote display protocolsKnowledge and experience on monitoring the Horizon View environment using vRealize Operations for HorizonKnowledge on Horizon View Pod and Block DesignTest, troubleshoot and deploy applications, upgrades and operating system security updates in the virtual desktop environment while working with application teams to minimize user impactManage user profiles with Horizon View persona managementCreate, Test, and maintain Group Policies used to configure the virtual desktopsPrepare, test and deliver applications to virtual desktopsKnowledge of Vmware UEM and writable AppVolume layersInteract with internal customers to resolve issues, respond to requests and understand user workflows and requirements in order to optimize the end user experienceMaintain current documentation for all processes and proceduresWork with vendors as necessary to implement and maintain of enterprise technologiesCommunicate effectively with customers, peers and supervisorsClose all support requests tickets in a timely manner with a focus on customer satisfaction Qualifications:8+ years of experience in Windows and VMware technologiesMinimum 5 years supporting Virtual Desktop Infrastructure technologies is required.Must have excellent written and verbal communication skillsMust have excellent customer service skillsMust have strong troubleshooting and problem-solving skillsPrior experience supporting a VDI solution in a large organization is preferredSound knowledge on Active directoryGood exposure to ITIL Incident, Problem and Change management processesGood communication SkillsSound knowledge on PowerShell scripting

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