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Used Car Sales Manager


Salary band: $10k - $15k
Location: North America, United States, New Jersey
Job type: Permanent
Contact: Penske Automotive Group
Category: Manager
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Job Title: Used Car Sales Manager

Alternate Title: Pre-owned Sales Manager

Department: Sales

Reports To: General Sales Manager

FLSA Status: Exempt

SUMMARY

Ensures customer retention and the profitability of this profit center by recruiting qualified sales

personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and

merchandising the used vehicle inventory.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.

Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees.

Prepares and administers an annual operating forecast and budget for the used-vehicle sales

department.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect

used-vehicle sales.

Directs and schedules the activities of all department employees, ensuring proper staffing at all

times.

Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and

provides them with the support to meet these goals.

Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a

prospecting and sales control system.

Develops, implements, and monitors a follow-up system for used-vehicle purchasers.

Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership

sales history and conducts local market analyses to determine which vehicles to stock.

Conducts daily and weekly sales and sales training meetings.

Establishes and enforces product-knowledge standards.

Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction

ratings of the dealership.

Helps salespeople close deals.

Ensures 100 percent turnover of each customer to F I.

Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle

inventory.

Ensures that used-vehicle salespeople are informed of all new inventory and current advertising

efforts, including special sales.

Enforces a sixty-day turn policy.

Appraises all incoming used vehicles.

Ensures that cosmetic and mechanical reconditioning is performed within the dealership s cost

and time limitations.

Establishes delivery procedures and ensures that delivery includes an introduction to the service

department and scheduling of the first service appointment.

Assists in the development of advertising campaigns and other promotions.

Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.

Notifies the used vehicle department manager of anticipated delivery of purchases.

Tracks results of auction purchases and compares gross profits of auction vehicles with those of

trade-ins.

Handles customer complaints immediately and according to dealership s guidelines.

MARGINAL DUTIES include the following. Other duties may be assigned.

Processes salesperson commission sheets daily and monitors the payroll records of all usedvehicle

salespeople.

Establishes and controls wholesaling activities.

Approves all paperwork from auctions and provides proper documentation to the office for

purchases.

Plans and controls the display of used vehicles.

Develops and maintains outside sources (wholesalers and retailers) for both buying and selling

units.

Attends managers meetings.

Maintains professional appearance.

ADDITIONAL RESPONSIBILITIES

Arrives to work on time.

Follows instructions from a supervisor.

Interacts effectively with co-workers.

Understands and follows work rules and procedures.

Accepts constructive criticism.

Leads and manages others.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform

each essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or equivalent. At least one year

retail or wholesale experience.

PHYSICAL DEMANDS The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

WORK ENVIRONMENT The work environment characteristics described here are

representative of those an employee encounters while performing the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

SCOPE OF POSITION

This document is intended to set forth the general specifications of this position. Alternate duties

may be assigned to the incumbent not specifically mentioned herein
Job Title: Used Car Sales Manager

Alternate Title: Pre-owned Sales Manager

Department: Sales

Reports To: General Sales Manager

FLSA Status: Exempt

SUMMARY

Ensures customer retention and the profitability of this profit center by recruiting qualified sales

personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and

merchandising the used vehicle inventory.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.

Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees.

Prepares and administers an annual operating forecast and budget for the used-vehicle sales

department.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect

used-vehicle sales.

Directs and schedules the activities of all department employees, ensuring proper staffing at all

times.

Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and

provides them with the support to meet these goals.

Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a

prospecting and sales control system.

Develops, implements, and monitors a follow-up system for used-vehicle purchasers.

Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership

sales history and conducts local market analyses to determine which vehicles to stock.

Conducts daily and weekly sales and sales training meetings.

Establishes and enforces product-knowledge standards.

Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction

ratings of the dealership.

Helps salespeople close deals.

Ensures 100 percent turnover of each customer to F I.

Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle

inventory.

Ensures that used-vehicle salespeople are informed of all new inventory and current advertising

efforts, including special sales.

Enforces a sixty-day turn policy.

Appraises all incoming used vehicles.

Ensures that cosmetic and mechanical reconditioning is performed within the dealership s cost

and time limitations.

Establishes delivery procedures and ensures that delivery includes an introduction to the service

department and scheduling of the first service appointment.

Assists in the development of advertising campaigns and other promotions.

Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.

Notifies the used vehicle department manager of anticipated delivery of purchases.

Tracks results of auction purchases and compares gross profits of auction vehicles with those of

trade-ins.

Handles customer complaints immediately and according to dealership s guidelines.

MARGINAL DUTIES include the following. Other duties may be assigned.

Processes salesperson commission sheets daily and monitors the payroll records of all usedvehicle

salespeople.

Establishes and controls wholesaling activities.

Approves all paperwork from auctions and provides proper documentation to the office for

purchases.

Plans and controls the display of used vehicles.

Develops and maintains outside sources (wholesalers and retailers) for both buying and selling

units.

Attends managers meetings.

Maintains professional appearance.

ADDITIONAL RESPONSIBILITIES

Arrives to work on time.

Follows instructions from a supervisor.

Interacts effectively with co-workers.

Understands and follows work rules and procedures.

Accepts constructive criticism.

Leads and manages others.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform

each essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or equivalent. At least one year

retail or wholesale experience.

PHYSICAL DEMANDS The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

WORK ENVIRONMENT The work environment characteristics described here are

representative of those an employee encounters while performing the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

SCOPE OF POSITION

This document is intended to set forth the general specifications of this position. Alternate duties

may be assigned to the incumbent not specifically mentioned herein

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