3 months ago
Job Title: Used Car Sales Manager
Alternate Title: Pre-owned Sales Manager
Reports To: General Sales Manager
FLSA Status: Exempt
Ensures customer retention and the profitability of this profit center by recruiting qualified sales
personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and
merchandising the used vehicle inventory.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees.
Prepares and administers an annual operating forecast and budget for the used-vehicle sales
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect
Directs and schedules the activities of all department employees, ensuring proper staffing at all
Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and
provides them with the support to meet these goals.
Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a
prospecting and sales control system.
Develops, implements, and monitors a follow-up system for used-vehicle purchasers.
Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership
sales history and conducts local market analyses to determine which vehicles to stock.
Conducts daily and weekly sales and sales training meetings.
Establishes and enforces product-knowledge standards.
Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction
ratings of the dealership.
Helps salespeople close deals.
Ensures 100 percent turnover of each customer to F I.
Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle
Ensures that used-vehicle salespeople are informed of all new inventory and current advertising
efforts, including special sales.
Enforces a sixty-day turn policy.
Appraises all incoming used vehicles.
Ensures that cosmetic and mechanical reconditioning is performed within the dealership s cost
and time limitations.
Establishes delivery procedures and ensures that delivery includes an introduction to the service
department and scheduling of the first service appointment.
Assists in the development of advertising campaigns and other promotions.
Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.
Notifies the used vehicle department manager of anticipated delivery of purchases.
Tracks results of auction purchases and compares gross profits of auction vehicles with those of
Handles customer complaints immediately and according to dealership s guidelines.
MARGINAL DUTIES include the following. Other duties may be assigned.
Processes salesperson commission sheets daily and monitors the payroll records of all usedvehicle
Establishes and controls wholesaling activities.
Approves all paperwork from auctions and provides proper documentation to the office for
Plans and controls the display of used vehicles.
Develops and maintains outside sources (wholesalers and retailers) for both buying and selling
Attends managers meetings.
Maintains professional appearance.
Arrives to work on time.
Follows instructions from a supervisor.
Interacts effectively with co-workers.
Understands and follows work rules and procedures.
Accepts constructive criticism.
Leads and manages others.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or equivalent. At least one year
retail or wholesale experience.
PHYSICAL DEMANDS The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
WORK ENVIRONMENT The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
SCOPE OF POSITION
This document is intended to set forth the general specifications of this position. Alternate duties
may be assigned to the incumbent not specifically mentioned herein
13 days ago
only 15 days until close
13 days ago
only 15 days until close