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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Illinois, Chicago
Job type: Permanent
Contact: Request Technology - Craig Johnson
Category: Engineer
Prestigious Global Trading Firm is currently seeking a Trading Support Engineer. Candidate will provide support for the production trading applications, which includes proprietary and 3rd party systems. This role involves a mixture of DevOps, as well as infrastructure and applications support.


  • Work as part of a team to establish best-in-class support processes to ensure flawless operation of production trading technologies, flawless software deployment and configuration processes, and proactive monitoring and support to anticipate and avoid issues before they occur
  • Ensure maximum trading system availability to avoid missing any key trading opportunities
  • Provide support for multiple global trading groups' production systems across a variety of asset classes.
  • Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate
  • Provide support for proprietary trading systems deployed across a multi-platform production environment (primarily Linux with some Windows)
  • Troubleshoot trading system production incidents resulting from internal (proprietary software/systems) or external factors (markets, data feeds, telecommunication lines)
  • Automate software configuration and rollout procedures to reduce manual configuration errors to strive for flawless change management
  • Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues
  • Work interactively with DBA's, core development, Back Office systems, QA Testers, Infrastructure and management teams when deploying production releases and troubleshooting technical issues.


  • Superior troubleshooting skills with respect to trading systems and their interaction with the Linux operating system and network communications
  • Prior experience supporting mission critical, high performance applications, process monitoring, and troubleshooting
  • 3+ years of prior experience working with FIX protocol and alternative exchange protocols
  • 5+ years of script development preferably with 5+ years Python or Perl experience
  • 3+ years SQL experience- queries/updates/table creation/basic database maintenance
  • 5+ years Linux platform support
  • 5+ years Windows platform support.
  • 5+ years' experience in support role of electronic trading systems for financial firm; prior experience at proprietary trading firm preferred
  • Demonstrated knowledge of network communications, including use of multicast networking
  • Flexibility to work a rotating shift schedule as needs dictate
  • Ideal candidate demonstrates propensity to evolve into a supervisory/leadership role
  • Excellent oral and written communication skills
  • B.S. in Computer Science or equivalent degree

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