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7 days ago
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Technical Support Engineer - Immediate Need


Salary band: $10k - $15k
Location: North America, United States, California, San Jose
Job type: Permanent
Contact: Edgewater Networks
Category: Engineer
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Job Description:

Edgewater Networks is Hiring!

Location: San Jose, CA, USA

Company Overview

Edgewater Networks, Inc. (edgewaternetworks.com) is a leading provider of Enterprise Session Border Controllers that address the challenges to secure and deliver reliable enterprise Unified Communications including device and protocol interoperability, security and policy management, troubleshooting and QoS. With more than 150,000 systems deployed worldwide to enterprises, carriers, cable operators, service providers and partners, Edgewater shipped an estimated 21% of all enterprise session border controller sessions in 2010.

We are in an exciting, growing market and our technology is helping to build next generation networks capable of supporting real time IP based voice and video applications. You will join a highly motivated, experienced and results-oriented team developing truly innovative products that solve real problems.

We have a dynamic, entrepreneurial corporate culture that recognizes achievement and encourages creativity and self-initiative. We offer a fun and challenging work environment where you can make a difference everyday.

Tier 3 Technical Support Engineer.

We are currently looking for a Tier 3 Technical Support Engineer in the Technical Assistance Center (TAC) to provide technical support for our customers.

Activities include assistance with the installation, configuration, design and troubleshooting of converged voice, video and data networks involving Edgewater Networks products.

The Technical Support Engineer interfaces directly with customers using phone, web and email interfaces and works with other members of the Edgewater Networks development and support teams as needed to isolate and resolve problems. The candidate should be able to cope with the quick turnaround of cases and be able to multitask multiple issues at once.

Required Skills: The successful candidate will have experience working in IT or related technologies including telecommunications, security or networking products. Must be familiar with LAN/WAN IP networks, PC/workstation and server environments. Hands-on experience installing routers, switches, VPNs, firewalls. Must have relevant experience in VoIP / SIP and H323 protocols and familiar with debugging tools like tcpdump, Ethereal / Wireshark. Understanding the SIP or H323 call flow is a bonus.

Location: San Jose, CA

Company Description:

Founded in October 2002, Edgewater Networks is a market leader in enabling real time communication services for service providers with its Network Edge Orchestration solution. Network Edge Orchestration is Edgewater Networks Hybrid Cloud/Edge approach to security, service quality management and analytics. Edgewater Networks customers use Network Edge Orchestration to power their hosted unified communications and SIP trunking offers. With Network Edge Orchestration, they are able to rapidly provision services from a central control center, minimize truck rolls, ensure service quality, increase customer satisfaction, and, most importantly, rapidly scale to meet customer demand. The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the Edgeview Service Control Center, Intelligent Edge solutions, and the QuickConnect certification program.
We are in an exciting, growing market and our technology is helping to build next generation networks capable of supporting real time IP based voice and video applications. You will join a highly motivated, experienced and results-oriented team developing truly innovative products that solve real problems.
We have a dynamic, entrepreneurial corporate culture that recognizes achievement and encourages creativity and self-initiative. We offer a fun and challenging work environment where you can make a difference every day.
Job Description:

Edgewater Networks is Hiring!

Location: San Jose, CA, USA

Company Overview

Edgewater Networks, Inc. (edgewaternetworks.com) is a leading provider of Enterprise Session Border Controllers that address the challenges to secure and deliver reliable enterprise Unified Communications including device and protocol interoperability, security and policy management, troubleshooting and QoS. With more than 150,000 systems deployed worldwide to enterprises, carriers, cable operators, service providers and partners, Edgewater shipped an estimated 21% of all enterprise session border controller sessions in 2010.

We are in an exciting, growing market and our technology is helping to build next generation networks capable of supporting real time IP based voice and video applications. You will join a highly motivated, experienced and results-oriented team developing truly innovative products that solve real problems.

We have a dynamic, entrepreneurial corporate culture that recognizes achievement and encourages creativity and self-initiative. We offer a fun and challenging work environment where you can make a difference everyday.

Tier 3 Technical Support Engineer.

We are currently looking for a Tier 3 Technical Support Engineer in the Technical Assistance Center (TAC) to provide technical support for our customers.

Activities include assistance with the installation, configuration, design and troubleshooting of converged voice, video and data networks involving Edgewater Networks products.

The Technical Support Engineer interfaces directly with customers using phone, web and email interfaces and works with other members of the Edgewater Networks development and support teams as needed to isolate and resolve problems. The candidate should be able to cope with the quick turnaround of cases and be able to multitask multiple issues at once.

Required Skills: The successful candidate will have experience working in IT or related technologies including telecommunications, security or networking products. Must be familiar with LAN/WAN IP networks, PC/workstation and server environments. Hands-on experience installing routers, switches, VPNs, firewalls. Must have relevant experience in VoIP / SIP and H323 protocols and familiar with debugging tools like tcpdump, Ethereal / Wireshark. Understanding the SIP or H323 call flow is a bonus.

Location: San Jose, CA

Company Description:

Founded in October 2002, Edgewater Networks is a market leader in enabling real time communication services for service providers with its Network Edge Orchestration solution. Network Edge Orchestration is Edgewater Networks Hybrid Cloud/Edge approach to security, service quality management and analytics. Edgewater Networks customers use Network Edge Orchestration to power their hosted unified communications and SIP trunking offers. With Network Edge Orchestration, they are able to rapidly provision services from a central control center, minimize truck rolls, ensure service quality, increase customer satisfaction, and, most importantly, rapidly scale to meet customer demand. The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the Edgeview Service Control Center, Intelligent Edge solutions, and the QuickConnect certification program.
We are in an exciting, growing market and our technology is helping to build next generation networks capable of supporting real time IP based voice and video applications. You will join a highly motivated, experienced and results-oriented team developing truly innovative products that solve real problems.
We have a dynamic, entrepreneurial corporate culture that recognizes achievement and encourages creativity and self-initiative. We offer a fun and challenging work environment where you can make a difference every day.

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