Join the world leader in innovative waterjet technology.
Who We Are.
Flow is the leading manufacturer of ultrahigh-pressure technology, including waterjet cutting and surface preparation. We invented the abrasive waterjet in the late 1970's; we are proud of our roots. Pioneering many major developments in waterjet, Flow remains dedicated to the advancement of technology. When water is pressurized to ultrahigh-levels you can cut just about anything from diapers to steel. We are headquartered in Kent, Washington and have offices in 16 countries and customers in over 50. We participate in a wide variety of markets, from aerospace, to automotive, job shops to artistic applications.
Who You Are.
As our Technical Publications Engineer, you will manage the technical publications function, from knowledge capture to dissemination of technical information via documents or electronic media, across the product lifecycle from pre-sales support to service and troubleshooting to end of life.
Major Duties and Responsibilities:
Define and technical publications management system, key processes and indicators and resource the team with world class technical writers.
Build a knowledge capture system that mines the information held by product development engineering, sustaining engineering and field technical personnel and vaults it in a repository that assures high integrity.
Design and implement the processes needed to extract information from the repository and segment it to meet the needs of various users for pre-sales, installation, operation, service and technical troubleshooting.
Modulate the content to meet differing levels of technical depth from higher level sales support to detail level troubleshooting information.
Work with Information Technology to develop and implement knowledge dissemination tools from conventional documents to smartphone/tablet applications ensuring these tools enable suggested edits, improvements and corrections and feedback on content effectiveness.
Work with Technical Services and Sustaining engineering to find opportunities to improve system operation, serviceability or troubleshooting adding new knowledge to the repository.
Ensure all documentation deliverables as defined by the new product stage gate process are delivered on time.
Manage the technical documentation backlog ensuring projects are prioritized and delivered predictably per commitments.
Knowledge, Skills and Abilities:
Strong oral and written communication skills.
Solid track record in a technical publications role producing copy for internal and customer use
A process approach to managing work prioritization, estimation of effort and predictable execution
Innovation and creativity applied to achieve dynamic and agile content creation and maintenance
High level of interpersonal skills to work effectively with others.
Comprehensive knowledge of state of the art authoring, archiving and compiling tools for content publication
Education and/or Training:
College degree in Industrial, Mechanical, Electrical or Manufacturing Systems Engineering
5 Years' experience in a technical writing/publications role
Expert level knowledge of major authoring tool suites and information management systems
What it's Like to Work Here.
We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions, we are full of opportunity. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.
What We Offer.
In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), vacation, sick leave, education reimbursement, charitable gift matching and more.
Think You've Got What it Takes?
If you're ready to have some fun, focus on results, and drive for the pursuit of quality in everything you do, we want you to join us.
Apply online at
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.