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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Arizona, Phoenix
Job type: Permanent
Contact: TEEMA Solutions Group
Category: Engineer
Job Description

Title: Systems Engineer

Location: Phoenix, AZ


Provides operational support and incident/problem management for IVR product offerings. Carries out procedures to ensure that all applications under test meet organizational standards and end-user requirements. Works with management, support and development teams as necessary to escalate issues.

Responsible for implementation and support services for our clients technologies, with concentration in IVR infrastructure products/services, applications and solutions. Interacts with clients to define and document implementation requirements for IVR needs. Installs, configures and tests IVR solutions for agreed upon solutions.

Things you need to have:

  • Must be well rounded with experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, Computer Telephony Integration (CTI), Call Routing, Virtual Hold Technology (VHT), Workforce Management, Call Recording, and VoIP Technologies Working knowledge of programming languages: SOAP, REST and JSON
  • Preferred knowledge and experience with testing applications such as Visual Studio, Putty and Selenium and methods such as Agile, Scrum, Waterfall, BDD.
  • Bachelor's degree in or related to Completer/ Information Science

It would be nice if you had:

  • Experience developing IVR scripts with VXML
  • Working knowledge of Object Oriented Analysis/Object Oriented Design methodologies.

Company Description
TEEMA Solutions Group Inc. (TEEMA) has become one of the fastest growing Staffing Solutions company in North America.

Our focus is delivering full-cycle staffing solutions, whether that is short term, contract or long term, permanent. We love our clients and we support them by placing quality people in the right position at the right time.

TEEMA is governed by rock solid values, a mandate to empower our members and a commitment to excellence. Our Members are the most tenured in the staffing industry, with deep and wide networks of talented resources. We are passionate about what we do. Our clients have access to a wealth of experience unsurpassed in staffing. We believe the future is about disrupting our industry and our rapid growth is evident of that (cited by Profit 50, Red Herring, INC 5000 and Branham 300).

Come join the revolution.

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