We are an Owings Mills based technology consulting firm in need of a full-time, Systems Engineer to assist in resolving day-to-day technical issues for our customers onsite and remote.
This position will be spent traveling 60% of the time to various cities throughout the Maryland, DC and Va (usually not further without reasonable notice). When Engineers are not traveling they will work locally in our Office in Owings Mills supporting clients.
Candidate must have 3+ years' experience in IT systems & networking.
Candidate must have excellent customer service skill as they will be interacting with the customers
Primary responsibilities are to:
Perform outsourcing (systems evaluations onsite at client) setup
Desktop hardware/software - Typical environment is Win7/8/10 & Mac OS with a mix of MS Office versions.
Windows server platform - Small Business Server (08 & 11) and Windows server 2008/12. Exchange, SQL, experience a plus
Experience with VMware and Hyper-v required ( as well as experience with SANs)
Install and configure new hardware, software components
Diagnose, analyze and troubleshoot hardware, software and network issues and situations with critical thinking skills
Provide phone, email and in-person support to a wide variety of clients
Learn and work with new technologies on a constant basis
Complete tasks in a group as well as individually
Secondary responsibilities would be:
On call (rotating schedule of on call support)
Collaborate with sales team and other engineers to assist technical manager to design and develop technical solutions
Certifications are a plus, but demonstrated ability is a reasonable substitute. This is a mid-level position and we allow a reasonable amount of leeway for learning on the job but you must bring a solid skill set. This position is always in direct contact with customers so professional demeanor and appearance is paramount. Must be self-motivated. We need a problem solver.
Must have your own car (we pay mileage) and be able to legally drive. You also have to be able to legally work in the United States.
This is a full-time position with benefits.
In order to be considered for this position send resumes to . Also include a cover letter with desired wage and availability. Anyone that does not complete all of these tasks will not be considered.