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9 days ago
Simply Recruitment Partner
Salary band: $10k - $15k
Location: North America, United States, Arizona, Phoenix
Job type: Permanent
Contact: Bey
Category: Engineer
My client is looking for a System Support Engineer I & II for their location in Phoenix, AZ. This is a Permanent W-2 Position with salary range of $50-$70K. Local candidates only

About the position
The System Support Engineer (I & II) is a strategic problem solver responsible for providing technical assistance on all Clients via phone, email and/or remote access to devices to answer client technical inquiries and needs. System Support Engineer travels to client sites as needed to provide maintenance and technical support.

Responsibilities:
.Take ownership of customer issues reported and see problems through to resolution
.Research, diagnose, troubleshoot and identify solutions to resolve customer issues
. Resolve issues with client accounts in a timely and professional manner
. Follow standard procedures for proper escalation of unresolved issues to the appropriate. internal teams
.Utilize and manage CRM/ticketing system
. Participate in an on-call rotation every 8 to 12 weeks.

Requirements
. Valid driver's license and proof of car insurance
. High School Graduate or GED required; technical training or college degree preferred
. MCSA: Windows Server 2012. VMware VCP. ACSP: Apple Certified Support Professional. CompTIA: Server+. CompTIA: Network+.
. Minimum three (3) years in a technology support role
. General knowledge of information technology industry
. Hands-on Experience with Active Directory, Microsoft Exchange and general infrastructure management Experience with backup systems and network security
. Strong technical knowledge
. Hands-on experience with desktop support and basic email and server administration (Microsoft Exchange 2007 forward)
. Exposure of cloud based services including but not limited to: Office365 Excellent customer service and communication skills. . Preferred Qualifications:

Please complete the following skills-matrix and send back with your updated resume.

Full Name:
Degree Major:
Total Experience in ownership of customer issues reported and see problems through to resolution ?
Total Experience in CRM/ticketing system?
Do you have any certification in below?
(MCSA: Windows Server 2012. VMware VCP. ACSP: Apple Certified Support Professional. CompTIA: Server+. CompTIA: Network+)
Total Experience in with desktop support and basic email and server administration (Microsoft Exchange 2007 forward) ?
Total Experience in Cloud Storage?
Total Experience in Windows Server?
Total Experience in Active Directory?
Total Experience in Malware/virus removal?
Total Experience in firewalls?
Total Experience in Microsoft Exchange and Microsoft infrastructure management. ?
Total Experience in cloud based services including but not limited to: Office365 Excellent customer service and communication?
Total Experience Microsoft infrastructure space to include; analysis and construction of networks; understanding data base management systems and network management; and how the technology relates to the business needs of our clients?
Total Experience in client-facing skills and written/verbal communication?
Total Experience in managing optimal operation of network hardware?
Current Salary:
Expected Salary:
Day Phone #:
Evening Phone #:
Cell Phone #:
Availability:
Current City/State:
Work Status (US Citizen / Green Card):

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