3 months ago
My client is looking for a System Support Engineer I & II for their location in Phoenix, AZ. This is a Permanent W-2 Position with salary range of $50-$70K. Local candidates only
About the position
The System Support Engineer (I & II) is a strategic problem solver responsible for providing technical assistance on all Clients via phone, email and/or remote access to devices to answer client technical inquiries and needs. System Support Engineer travels to client sites as needed to provide maintenance and technical support.
.Take ownership of customer issues reported and see problems through to resolution
.Research, diagnose, troubleshoot and identify solutions to resolve customer issues
. Resolve issues with client accounts in a timely and professional manner
. Follow standard procedures for proper escalation of unresolved issues to the appropriate. internal teams
.Utilize and manage CRM/ticketing system
. Participate in an on-call rotation every 8 to 12 weeks.
. Valid driver's license and proof of car insurance
. High School Graduate or GED required; technical training or college degree preferred
. MCSA: Windows Server 2012. VMware VCP. ACSP: Apple Certified Support Professional. CompTIA: Server+. CompTIA: Network+.
. Minimum three (3) years in a technology support role
. General knowledge of information technology industry
. Hands-on Experience with Active Directory, Microsoft Exchange and general infrastructure management Experience with backup systems and network security
. Strong technical knowledge
. Hands-on experience with desktop support and basic email and server administration (Microsoft Exchange 2007 forward)
. Exposure of cloud based services including but not limited to: Office365 Excellent customer service and communication skills. . Preferred Qualifications:
Please complete the following skills-matrix and send back with your updated resume.
Total Experience in ownership of customer issues reported and see problems through to resolution ?
Total Experience in CRM/ticketing system?
Do you have any certification in below?
(MCSA: Windows Server 2012. VMware VCP. ACSP: Apple Certified Support Professional. CompTIA: Server+. CompTIA: Network+)
Total Experience in with desktop support and basic email and server administration (Microsoft Exchange 2007 forward) ?
Total Experience in Cloud Storage?
Total Experience in Windows Server?
Total Experience in Active Directory?
Total Experience in Malware/virus removal?
Total Experience in firewalls?
Total Experience in Microsoft Exchange and Microsoft infrastructure management. ?
Total Experience in cloud based services including but not limited to: Office365 Excellent customer service and communication?
Total Experience Microsoft infrastructure space to include; analysis and construction of networks; understanding data base management systems and network management; and how the technology relates to the business needs of our clients?
Total Experience in client-facing skills and written/verbal communication?
Total Experience in managing optimal operation of network hardware?
Day Phone #:
Evening Phone #:
Cell Phone #:
Work Status (US Citizen / Green Card):
14 days ago
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13 days ago
only 15 days until close