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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Texas
Job type: Permanent
Contact: Capstone Works, Inc.
Category: Engineer
Job Description


Job Title: Network Engineer

The Network Engineer is responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.

Essential Duties and Responsibilities:
. Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
. Design and implement disaster recovery solutions
. IT support relating to issues with the internal systems and network infrastructure
. Support services for Microsoft related technologies: Windows Server, Exchange, SQL,SharePoint, etc.
. Support services for virtualization technologies: VMware, Citrix, and Microsoft
. Remote access solution support: VPN, Terminal Services, and Citrix
. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
. Document maintenance for all computer systems and network infrastructure
. Design and implementation at the servers and networkws: WAN and LAN connectivity, routers, firewalls, and security

Additional Duties and Responsibilities:
. Ability to work in a team and communicate effectively
. Escalate service or project issues that cannot be completed within agreed service levels
. Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
. Document internal processes and procedures related to duties and responsibilities
. Responsible for entering time and expenses in the Service Management System as it occurs
. Understand processes in the Service Management System by completing assigned training materials and blueprints on the Training web site
. Work through project tickets and phases in Service Management System as assigned by a Project Manager
. Enter all work as service or project tickets into the Service Management System
. Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

. Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA,
WatchGuard Certified Professional, SonicWall CSSA, Cisco CCNA, or VMware VCP
. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
. Diagnosis skills of technical issues
. Ability to multi-task and adapt to changes quickly
. Technical awareness: ability to match resources to technical issues appropriately
. Service awareness of all organization's key IT services for which support is being provided
. Understanding of support tools, techniques, and how technology is used to provide IT services
. Typing skills to ensure quick and accurate entry of service request details
. Self-motivated with the ability to work in a fast moving environment
. Must have and maintain a driving history acceptable to our insurer

Company Description
We are a fast paced, innovative Managed IT Services company, delivering flat-rate IT support to small and medium businesses throughout Central Texas. We offer generous time off and training benefits, and maintain a full-stocked snack kitchen for our employees enjoyment. We have a fun, high expectation environment were stagnation is not tolerated; all team members are expected, encouraged and rewarded for learning more each day and advancing the level and quality of services we can provide our Client base. Our team members are frequently described as friendly, curious, creative, passionate, driven, solution focused, and intelligent. If you think your qualities rise to the level required to join and enhance our team, please contact us immediately!

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