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16 days ago
Salary band: $10k - $15k
Location: North America, United States, Arizona, Scottsdale
Job type: Permanent
Contact: bva technology services
Category: Engineer
Job Description:

The System Support Engineer III position is responsible for providing remote and on-site servicing of small to medium sized clients as well as assisting fellow bva team members with more technical tickets before they are escalated. Also this role will assist the project team with firewall and networking efforts. High level tickets associated to firewalls and switches (layer 3+) will be assigned to this "fire fighter" position for troubleshooting efforts and prevention of ticket escalation. This resource is an escalation engineer that deals with the technical tickets, a "go-to" technical resource for the team. Again, this role needs to be proficient in firewalls and networking via Layer 2 and 3 switching. Here at bva, we classify our Ninja's with a simple belt system to represent the technical level, experience, critical thinking, and problem solving skills. There are currently 3 ranks/colors here at bva and the System Support Engineer III is a blue belt. Salary Range: $65,000-$80,000/year DOE Reports to: Manager, IT Operations Responsibilities:Assist Operations Manager with firewall and networking troubleshooting efforts to prevent escalationAssist Senior System Project Engineers on designated projects as directedProvide phone support to clients to resolve technical issuesMaintain secure computing environment and infrastructure solutions for all clientsService clients' contracts as scheduledAddress issues with client accounts in a timely and professional mannerInteract with clients and employees in a courteous, business-like mannerFacilitate the transfer of information between peers to create a team-oriented environmentReview and ensure client documentation is up to date. Manages & maintains CRM/ticketing system. Participate in an on-call rotation Requirements:General knowledge of information technology industry - particularly Active Directory, Microsoft Exchange and Microsoft infrastructure managementHands-on extensive experience with configuring and troubleshooting commercial-grade firewalls and switchesExperience with backup systemsExperience with infrastructure network managementHands-on experience with basic server and email administrationHands-on experience with desktop supportSuperior organizational skills and precise attention to detailProfessionalism and cooperation in dealing with other staff, partners, and clientsAbility to thrive under pressure and manage difficult or stressful work-related issuesRequires physical agility and strength to bend, reach, lift and carry up to 40 lbs. and extensive use of computer equipmentExcellent oral and written communication skills Qualifications:High School Graduate or GED required; technical training or college degree preferredMinimum three to five (3-5) years in a network administrator role/infrastructure management/or high level IT network/infrastructure consultingStrong troubleshooting, problem solving and technical knowledgeExcellent customer service and communication skillsValid driver's license and proof of car insurance Preferred Qualifications:MCIT (Preferred)MCSA: Windows Server 2012 (Preferred)CCNA (Preferred)VMware VCP (Preferred)ACSP: Apple Certified Support Professional (Preferred) bva Employee Benefits:Paid Time Off (PTO)Accrued PTO (personal, vacation, sick)10.5 Paid holidaysMedical & DentalBasic LifeAD&DSimple IRA with company matchBasic LifeLock (identity theft protection)Employee Development/Training OpportunitiesEquipment stipend for laptop (monthly)Mobile phoneMileage reimbursementExtracurricular activities such as lunches, team building/holiday events, massages, and various contests

Company Description:

About bva:

bva is an established and respected Managed Service Provider (MSP) in the Metropolitan Phoenix, Arizona area that has been in business for over 23 years. We are looking for the best and the brightest Ninjas. If you consider yourself top in your field and have a strong desire to grow and advance your IT skillset (and samurai sword collection), we are the culture fit you are looking for! Appear out of the shadows to meet with us and showcase your impressive throwing star collection. Come grow with us here at bva in a fun, fast-paced environment.

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