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about 1 month ago
Salary band: $10k - $15k
Location: North America, United States, North Carolina, Raleigh
Job type: Permanent
Contact: TVU Networks
Category: Engineer
Job Description

We are seeking a talented Support Engineer to work in our Raleigh-Durham area Support Center.

Responsibilities:
Provide technical support to broadcasters via phone, email and other electronic medium
Configure client's equipment to connect to the Internet via cellular modems, Wi-Fi and Ethernet
Troubleshoot software and hardware issues as needed
Provide customer training on equipment use and best practices
Provide remote assistance to the Sales Team upon request

Qualifications:
Hands-on experience with PCs, servers, and networking equipment (routers, firewalls, etc.) is a must; applicant must be familiar with IP configuration, firewalls, NATs, and VPNs
One year's experience in Technical Support for a high-tech product, ideally in networking
Bilingual (Spanish) is highly desired
Linux and Windows proficiency
Excellent communicator both written and verbal, good listener
Outgoing, enthusiastic personality who brings a sense of fun to work
Customer-centric attitude
Highly motivated with the ability to work in a fast-paced start-up environment
Fast learner who's not afraid to try new things
Open-minded and flexible, analytical problem-solver
Video hobbyist experience, or experience in the TV industry, is a plus.

Company Description
TVU Networks is a global technology leader offering portable "live" electronic news gathering (ENG) broadcast solutions. Since 2005, we have become a trusted technology partner for hundreds of the leading broadcasters around the globe because of our ability to deliver a wide ecosystem of solutions for transmitting professional-quality High Definition video. This IP-based mobile equipment allows professional broadcasters to transmit a live HDTV signal over 4G/3G cellular networks, Wi-Fi and Ethernet connection.

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