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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Illinois
Job type: Permanent
Contact: Computer Aided Technology, LLC
Category: Engineer
Job Description:

We are seeking a Support Engineer to join our InFlow Team of Consultant in Buffalo Grove, IL. Position Overview: Responsible for the technical support of InFlow Technology products, primarily focused on Product Data Management (PDM) solutions and other related products. Responsibilities: Technical SupportParticipate in ongoing technical support efforts focusing on the SOLIDWORKS PDM.Provide technical support for a wide variety of customers in many disciplines and industries.Assist customers with functionality for both SOLIDWORKS PDM via phone or email and advanced web conferencing tools.Troubleshoot complex configuration and system issues related to PDMDocument and follow up with customer issues to complete resolutionEscalate more complex support issues to Sr. Support Engineers and/or Support Manager when requiredCreate content for marketing related blogs, user groups, newsletters and conferences. Requirements:BS in Information Technology, Mechanical Engineering or related field or equivalent experience0-3 years' experience in a technical support role or equivalent experience.Must have strong organizational and follow up skillsBasic understanding of networking and databases preferredMust be customer focused and service orientedAbility to learn new skills, adapt to changing environments and show attention to detailStrong interpersonal skills and an ability to work with teamsExcellent communication (both written and verbal)Proficient problem solving and analytical abilityMust be proficient with Microsoft Office products
Company Description:

Computer Aided Technology, LLC (CATI) provides solutions to help customers accelerate the product development process. We are a value added reseller of 3D design software and 3D printers used by engineers in the product development process. We provide best-in-class software and hardware technology, full service training, support, and implementations to customers from a wide range of industries.

CATI has been recognized as a leader in serving our customers by many awards including:
SOLIDWORKS President's Club
SOLIDWORKS 90/90 Award

Inc. Magazine Fastest Growing Company Award, 2008-2015 plus many Solution Partner Awards

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