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14 days ago
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Support Engineer


Salary band: $10k - $15k
Location: North America, United States, Colorado, Denver
Job type: Permanent
Contact: MCAD Design, LLC
Category: Engineer
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Job Description

We are seeking a Support Engineer to join our InFlow Team of Consultant in Denver

Position Overview: Responsible for the technical support of InFlow Technology products, primarily focused on Product Data Management (PDM) solutions and other related products.

Responsibilities:

Technical Support

  • Participate in ongoing technical support efforts focusing on the SOLIDWORKS PDM.
  • Provide technical support for a wide variety of customers in many disciplines and industries.
  • Assist customers with functionality for both SOLIDWORKS PDM via phone or email and advanced web conferencing tools.
  • Troubleshoot complex configuration and system issues related to PDM
  • Document and follow up with customer issues to complete resolution
  • Escalate more complex support issues to Sr. Support Engineers and/or Support Manager when required
  • Create content for marketing related blogs, user groups, newsletters and conferences.

Requirements:

  • BS in Information Technology, Mechanical Engineering or related field or equivalent experience
  • 0-3 years' experience in a technical support role or equivalent experience.
  • Must have strong organizational and follow up skills
  • Basic understanding of networking and databases preferred
  • Must be customer focused and service oriented
  • Ability to learn new skills, adapt to changing environments and show attention to detail
  • Strong interpersonal skills and an ability to work with teams
  • Excellent communication (both written and verbal)
  • Proficient problem solving and analytical ability
  • Must be proficient with Microsoft Office products

Compensation and Benefits:
Competitive salary, commensurate with experience and education. Complete benefits package available.

Company Description
SOLIDWORKS has been a market leader in the CAD/CAE industry for almost 20 years and continues to expand their product offerings into the engineering market space. With strong product offerings for CAD, FEA (Finite Element Analysis,) Publishing, and the recent addition of ECAD, this position offers the technically savvy sales professional the perfect combination of strong technology offerings, name recognition and the strongest customer base in the territory.

MCAD Design has been providing Engineering Solutions to the Rocky Mountain Region for over 20 years with recent expansion into the Pacific Northwest. We have an excellent reputation with a very loyal and strong customer base, and we experience strong annual growth rates year over year. If you are the type of candidate who wants to experience being part of a fun and hardworking team, this would be an excellent opportunity for you.
Job Description

We are seeking a Support Engineer to join our InFlow Team of Consultant in Denver

Position Overview: Responsible for the technical support of InFlow Technology products, primarily focused on Product Data Management (PDM) solutions and other related products.

Responsibilities:

Technical Support

  • Participate in ongoing technical support efforts focusing on the SOLIDWORKS PDM.
  • Provide technical support for a wide variety of customers in many disciplines and industries.
  • Assist customers with functionality for both SOLIDWORKS PDM via phone or email and advanced web conferencing tools.
  • Troubleshoot complex configuration and system issues related to PDM
  • Document and follow up with customer issues to complete resolution
  • Escalate more complex support issues to Sr. Support Engineers and/or Support Manager when required
  • Create content for marketing related blogs, user groups, newsletters and conferences.

Requirements:

  • BS in Information Technology, Mechanical Engineering or related field or equivalent experience
  • 0-3 years' experience in a technical support role or equivalent experience.
  • Must have strong organizational and follow up skills
  • Basic understanding of networking and databases preferred
  • Must be customer focused and service oriented
  • Ability to learn new skills, adapt to changing environments and show attention to detail
  • Strong interpersonal skills and an ability to work with teams
  • Excellent communication (both written and verbal)
  • Proficient problem solving and analytical ability
  • Must be proficient with Microsoft Office products

Compensation and Benefits:
Competitive salary, commensurate with experience and education. Complete benefits package available.

Company Description
SOLIDWORKS has been a market leader in the CAD/CAE industry for almost 20 years and continues to expand their product offerings into the engineering market space. With strong product offerings for CAD, FEA (Finite Element Analysis,) Publishing, and the recent addition of ECAD, this position offers the technically savvy sales professional the perfect combination of strong technology offerings, name recognition and the strongest customer base in the territory.

MCAD Design has been providing Engineering Solutions to the Rocky Mountain Region for over 20 years with recent expansion into the Pacific Northwest. We have an excellent reputation with a very loyal and strong customer base, and we experience strong annual growth rates year over year. If you are the type of candidate who wants to experience being part of a fun and hardworking team, this would be an excellent opportunity for you.

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