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2 days ago
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Sr. Support Engineer


Salary band: $10k - $15k
Location: North America, United States, Michigan
Job type: Permanent
Contact: SMART IT Services, Inc.
Category: Engineer
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Job Description:

About the Job If you are a Support Engineer with recent Server and Endpoint Troubleshooting experience, please read on! Top Reasons to Work with Us Our team atmosphere allows employees to get both professional and personal growth by working with the latest technologies in our exciting hands-on environment. We are passionate about technology and value delivering real service to our customers by always keeping their best interest first. What You Will Be Doing You will be reporting to the Director of Support, to join the growing Support organization. You will be the key interface between our customers, field engineers and development and handle customer cases on a primarily Windows platform. You will be located in the Sterling Heights, MI headquarters, and occasional travel might be required.Major Responsibilities:- Provide phone/email/chat-based customer support to our growing customer base- Document case activities and interactions with clear and concise information- Strive to resolve customer issues based on SLAs- Document case activities and interactions with clear and concise information- Maintain excellent customer satisfaction through means of professional, proactive and personal service- Work closely with our team to determine root cause and possible solutions- Contribute to our knowledge base by creating solution articles, how-to guides and videos What You Need for this Position At Least 4 Years of experience and knowledge of:- Windows Servers and Desktops - VMware Server and Desktop - Citrix Server and Desktop- Recent/Current experience with Endpoint Troubleshooting- Cisco and/or MerakiPluses:- SQL, Exchange and SharePoint - Certifications from Microsoft, Cisco, CompTIA, VM Ware, Citrix and others- Digium Switchvox or Asterisk- Kaseya, Labtech or other network management solutions- ConnectWise, Autotask or other service management solutions- Malware prevention and removal What's In It for You BenefitsPTO401KOccasional TravelHot, Exciting, Growing So, if you are a Support Engineer with at least 4 years of experience, please apply today!

Company Description:

Based out of Sterling Heights, Michigan, we are shaping the future of Cloud Services for the Independent Insurance industry with a uniquely integrated platform that combines all the support and services needed to run an business in one wheel-house. Specializing in the insurance industry, we are the only vendor who offers a truly complete cloud solution. We were named one of the 20 Most Promising Insurance Technology Solution Providers for 2016 , by CIO Review magazine. We are partnered with and deploy our solutions with VM Ware, Citrix, Microsoft, Cisco, IBM, HP, Digium, Supermicro and many more cutting edge technology companies.
Job Description:

About the Job If you are a Support Engineer with recent Server and Endpoint Troubleshooting experience, please read on! Top Reasons to Work with Us Our team atmosphere allows employees to get both professional and personal growth by working with the latest technologies in our exciting hands-on environment. We are passionate about technology and value delivering real service to our customers by always keeping their best interest first. What You Will Be Doing You will be reporting to the Director of Support, to join the growing Support organization. You will be the key interface between our customers, field engineers and development and handle customer cases on a primarily Windows platform. You will be located in the Sterling Heights, MI headquarters, and occasional travel might be required.Major Responsibilities:- Provide phone/email/chat-based customer support to our growing customer base- Document case activities and interactions with clear and concise information- Strive to resolve customer issues based on SLAs- Document case activities and interactions with clear and concise information- Maintain excellent customer satisfaction through means of professional, proactive and personal service- Work closely with our team to determine root cause and possible solutions- Contribute to our knowledge base by creating solution articles, how-to guides and videos What You Need for this Position At Least 4 Years of experience and knowledge of:- Windows Servers and Desktops - VMware Server and Desktop - Citrix Server and Desktop- Recent/Current experience with Endpoint Troubleshooting- Cisco and/or MerakiPluses:- SQL, Exchange and SharePoint - Certifications from Microsoft, Cisco, CompTIA, VM Ware, Citrix and others- Digium Switchvox or Asterisk- Kaseya, Labtech or other network management solutions- ConnectWise, Autotask or other service management solutions- Malware prevention and removal What's In It for You BenefitsPTO401KOccasional TravelHot, Exciting, Growing So, if you are a Support Engineer with at least 4 years of experience, please apply today!

Company Description:

Based out of Sterling Heights, Michigan, we are shaping the future of Cloud Services for the Independent Insurance industry with a uniquely integrated platform that combines all the support and services needed to run an business in one wheel-house. Specializing in the insurance industry, we are the only vendor who offers a truly complete cloud solution. We were named one of the 20 Most Promising Insurance Technology Solution Providers for 2016 , by CIO Review magazine. We are partnered with and deploy our solutions with VM Ware, Citrix, Microsoft, Cisco, IBM, HP, Digium, Supermicro and many more cutting edge technology companies.

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