3 months ago
Sr. Infrastructure Engineer CC (No Subcontractors)
6 Month Contract
*** NO THIRD-PARTY SUBCONTRACTORS***
*** DO NOT SUBMIT ANY RESUMES THAT CANNOT WORK AS OUR W2 EMPLOYEE***
Again, NO third-party subcontractors!!! DO NOT submit any resumes that cannot work as our W2 employee!!!
Knowledge and experience in Lean, Six Sigma, or Kaizen and continuous improvement initiatives Basic technical support knowledge of networking (voice/data), platform infrastructure, or client computing a plus with ITIL or similar certifications Experience working in a team-oriented, collaborative environment.
This role is part of a team responsible for the continuous operation and performance of enterprise technical infrastructure. The mission is to reduce the number and severity of incidents and problems by identifying improvements in support of a positive customer experience. This includes working closely with technical leaders and enterprise groups to manage the identification and implementation of solutions to technical issues. Leads and facilitates the organization's problem management function and analyzes data to identify trends and improvement areas while aligning to the enterprise service management areas. Assists in managing data quality initiatives and continuous improvement strategies to promote an improvement culture within the department. Participates in requirement identification and design of key metrics and reporting capabilities in support of Enterprise Technical Support department. In addition, represent the department in providing key service management functions such as service definition, SLA management, and other service life cycle functions that integrates into the enterprise service management processes.
Specific areas of responsibility are:
Leads and facilitates the problem management process to effectively prevent recurrence in a timely manner.
Supports Continuous Improvement efforts with the development of continuous improvement strategies, identifying opportunities for quality and process improvements with measurable results Assists and participates in the monitoring and tracking of key metrics in order to avoid and resolve performance issues and maintain service capacities Assists in the implementation of prioritized data improvement efforts using data quality methods, practices and data standards, in order to eliminate data errors and resolve data issues that support the report findings that improve performance Aligned with enterprise service management processes, represent the organization in the service lifecycle functions for the department.
? Bachelor's degree or higher strongly preferred in technical field or equivalent work experience
? Ability to use business judgment to guide analysis, draw implications from the data and synthesize into succinct and clear communications
? Proactive and results oriented with the ability to succeed in a highly-matrixed organization
? Knowledge of information quality best practices
? Proven analytical and proactive problem-solving abilities Strong interpersonal, written, and oral communication skills Project management experience or certification Strong customer service orientation is a must Highly self-motivated and directed
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