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4 days ago
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ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE)


Salary band: $10k - $15k
Location: North America, United States, Texas, Plano
Job type: Permanent
Contact: Calance US
Category: Engineer
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Job Description:

We are hiring a ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE) for a Contract position in Plano, TXA global company is seeking to hire a ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE) for a contract in Plano, TX. As a 1st tier vendor we have over 90 contingents working for this client nationwide. All work will be performed on-site and you must be available for a face to face interviews. If hired, you will be eligible to enroll into our corporate benefits, which includes, AETNA HMO/PPO Medical, Dental, Vision and 401K.

** We will NOT accept 3rd party, Corp to Corp (C2C) or Independent (1099) contractors for this role **

Position:ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE)
JOB REF #: 28436
Duration:12+ Months (On-going Contract)
Location:Plano, TX 75023 (on-site only)
Rate:Open/Market Rate, depends on experience level (W2 ONLY)

Please Note: Ideally looking to hire local candidates or you must be willing to interview and relocate at your own expense.

RESPONSIBILITIES INCLUDE:
. Assist lead/functional manager in oversight, SLA tracking, and Scorecard reporting.
. Collaborate with business partners to analyze and understand business problem/need.
. Collaborate with business partners to define acceptance criteria for proposed solution.
. Collaborate with business partners to define project vision and scope.
. Document, categorize and prioritize business, user and system requirements.
. Elicit business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques.
. Ensure cross-team impacts and dependencies of production activities have been addressed.
. Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound
. Execute testing cycles, document results, and create testing sign-off documentation.
. Facilitate business requirements gathering sessions with the business owners and key technical resources.
. Facilitate meetings to ensure scenarios are complete.
. Help Coordinate and facilitate End user Training sessions.
. Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions
. Support business process and related IS create current business process map ("as - is" process map) and future business process map ("to-be" process map).
. Liaison with the QA, downstream teams, Vendors, and business users to create and finalize test plan/scenarios.
. Provide subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident mgmt activities.
. Provide system demos to end users.
. Provide training and guidance to new department team members to facilitate knowledge sharing and cross training.
. Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure company business practices are represented.
. Support internal/external audit requests.
. Translate the business and user requirements into system requirements.
. Use a variety of proto-typing techniques to validate and verify that the proposed solution will meet the business and user requirements.
. Validate requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability.

REQUIRED SKILLS/EXPERIENCE:
. Experience performing as a Sr. - ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE).
. Ability to understand the design of ServiceNow Out-of-Box functions and capabilities at a detailed level.
. Advanced/Multiple certifications in Enterprise Platform Development and Support.
. Advanced/Multiple certifications in ServiceNow platform development.
. Hands on experience creating and maintaining Key Performance Indicator (KPI) metrics and dashboards.
. Hands on experience HR/Legal/Vendor Management Office/Program Management Office functions.
. Hands on experience merging separate business units / companies into a common ServiceNow instance.
. Hands on experience merging separate disparate systems into common ServiceNow function.
. Hands on experience performing IT Operations Change and Release Management.
. Hands on experience performing IT Service/Help/Deskside function.
. Hands on experience supporting ServiceNow platform upgrades e.g. Fuji to Geneva.
. Hands on experience with integration record mirroring between two separate ServiceNow instances.
. Hands on experience with large call center operations.
. Working Knowledge and hands on experience with ServiceNow Configuration Management Databased (CMDB).
. Working Knowledge and hands on experience with ServiceNow Workflow Engine, Workflow Design, Workflow Execution.
. Working knowledge of requirements management tools (Doors, etc.).
. Education: B.A. or B.S.

Desired:
. Certifications: ITIL .
. ServiceNow Administrator Certification.
. Project Management experience is a plus .

FOR IMMEDIATE DETAILS ABOUT THIS POSITION, feel free to contact ANY of us direct and reference the job#:

Kindest Regards:
LINDSEY YOUNG: 732-4680 x713
KIANA AREVALO: 732-4680 x703
MICHELL CASEY: 732-4680 x715

Company Description:

Calance is a recognized leader in providing top-tier Information Technology professionals across North America. With over 25 years of experience recruiting professionals ranging from Programmers to CIOs, Calance provide valuable staffing solutions for short and long term projects, as well as your permanent hiring needs. Our professionals are experts at helping organizations realize their information technology goals by selecting the best talent for each project or position.

Calance helps clients respond quickly to economic, strategic or technological changes by utilizing a flexible workforce. We offer highly-skilled professional IT consultants on a temporary or project basis. Consultants are employees of Calance while on assignment for the client, allowing for cost savings, risk management and operational benefits.

Calance's Contract-to-Hire option allows an IT organization to evaluate an individual before making a decision to bring them on as a full-time employee. Depending on the length of the temporary assignment, placement fees are waived or reduced.

Calance realizes that IT organizations often have needs for talented people to fill specific roles and that filling those needs can be challenging. Our highly experienced Account Managers and recruiting staff work closely with our clients to determine the desired skills, background and traits required for the position.

We apply our unique recruiting methodology to locate and recruit the most highly qualified candidates to match the requirements of your full-time employee position. Calance can assist in every step of the hiring process, from determining the exact job requirements to final negotiations, to help bring on-board the candidates you need.
Job Description:

We are hiring a ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE) for a Contract position in Plano, TXA global company is seeking to hire a ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE) for a contract in Plano, TX. As a 1st tier vendor we have over 90 contingents working for this client nationwide. All work will be performed on-site and you must be available for a face to face interviews. If hired, you will be eligible to enroll into our corporate benefits, which includes, AETNA HMO/PPO Medical, Dental, Vision and 401K.

** We will NOT accept 3rd party, Corp to Corp (C2C) or Independent (1099) contractors for this role **

Position:ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE)
JOB REF #: 28436
Duration:12+ Months (On-going Contract)
Location:Plano, TX 75023 (on-site only)
Rate:Open/Market Rate, depends on experience level (W2 ONLY)

Please Note: Ideally looking to hire local candidates or you must be willing to interview and relocate at your own expense.

RESPONSIBILITIES INCLUDE:
. Assist lead/functional manager in oversight, SLA tracking, and Scorecard reporting.
. Collaborate with business partners to analyze and understand business problem/need.
. Collaborate with business partners to define acceptance criteria for proposed solution.
. Collaborate with business partners to define project vision and scope.
. Document, categorize and prioritize business, user and system requirements.
. Elicit business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques.
. Ensure cross-team impacts and dependencies of production activities have been addressed.
. Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound
. Execute testing cycles, document results, and create testing sign-off documentation.
. Facilitate business requirements gathering sessions with the business owners and key technical resources.
. Facilitate meetings to ensure scenarios are complete.
. Help Coordinate and facilitate End user Training sessions.
. Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions
. Support business process and related IS create current business process map ("as - is" process map) and future business process map ("to-be" process map).
. Liaison with the QA, downstream teams, Vendors, and business users to create and finalize test plan/scenarios.
. Provide subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident mgmt activities.
. Provide system demos to end users.
. Provide training and guidance to new department team members to facilitate knowledge sharing and cross training.
. Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure company business practices are represented.
. Support internal/external audit requests.
. Translate the business and user requirements into system requirements.
. Use a variety of proto-typing techniques to validate and verify that the proposed solution will meet the business and user requirements.
. Validate requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability.

REQUIRED SKILLS/EXPERIENCE:
. Experience performing as a Sr. - ServiceNow Business Systems Analyst (BSA) / Process Engineer (PE).
. Ability to understand the design of ServiceNow Out-of-Box functions and capabilities at a detailed level.
. Advanced/Multiple certifications in Enterprise Platform Development and Support.
. Advanced/Multiple certifications in ServiceNow platform development.
. Hands on experience creating and maintaining Key Performance Indicator (KPI) metrics and dashboards.
. Hands on experience HR/Legal/Vendor Management Office/Program Management Office functions.
. Hands on experience merging separate business units / companies into a common ServiceNow instance.
. Hands on experience merging separate disparate systems into common ServiceNow function.
. Hands on experience performing IT Operations Change and Release Management.
. Hands on experience performing IT Service/Help/Deskside function.
. Hands on experience supporting ServiceNow platform upgrades e.g. Fuji to Geneva.
. Hands on experience with integration record mirroring between two separate ServiceNow instances.
. Hands on experience with large call center operations.
. Working Knowledge and hands on experience with ServiceNow Configuration Management Databased (CMDB).
. Working Knowledge and hands on experience with ServiceNow Workflow Engine, Workflow Design, Workflow Execution.
. Working knowledge of requirements management tools (Doors, etc.).
. Education: B.A. or B.S.

Desired:
. Certifications: ITIL .
. ServiceNow Administrator Certification.
. Project Management experience is a plus .

FOR IMMEDIATE DETAILS ABOUT THIS POSITION, feel free to contact ANY of us direct and reference the job#:

Kindest Regards:
LINDSEY YOUNG: 732-4680 x713
KIANA AREVALO: 732-4680 x703
MICHELL CASEY: 732-4680 x715

Company Description:

Calance is a recognized leader in providing top-tier Information Technology professionals across North America. With over 25 years of experience recruiting professionals ranging from Programmers to CIOs, Calance provide valuable staffing solutions for short and long term projects, as well as your permanent hiring needs. Our professionals are experts at helping organizations realize their information technology goals by selecting the best talent for each project or position.

Calance helps clients respond quickly to economic, strategic or technological changes by utilizing a flexible workforce. We offer highly-skilled professional IT consultants on a temporary or project basis. Consultants are employees of Calance while on assignment for the client, allowing for cost savings, risk management and operational benefits.

Calance's Contract-to-Hire option allows an IT organization to evaluate an individual before making a decision to bring them on as a full-time employee. Depending on the length of the temporary assignment, placement fees are waived or reduced.

Calance realizes that IT organizations often have needs for talented people to fill specific roles and that filling those needs can be challenging. Our highly experienced Account Managers and recruiting staff work closely with our clients to determine the desired skills, background and traits required for the position.

We apply our unique recruiting methodology to locate and recruit the most highly qualified candidates to match the requirements of your full-time employee position. Calance can assist in every step of the hiring process, from determining the exact job requirements to final negotiations, to help bring on-board the candidates you need.

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