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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Washington, Seattle
Job type: Permanent
Contact: AlliedBarton Security Services
Category: Service Manager

Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients' success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions?Allied Universal is there for you.

* *Job Description:**

Allied Universal is currently seeking a Service Manager to lead a business segment throughout the Yakima Territory. The primary role of the Service Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience. The Service Manager has total responsibility for remote operations and customer relationships in this start up market. The Service Manager is responsible for interviewing, hiring, and scheduling al Security Professionals deployed at remoted accounts and supervising Account Managers handling managed accounts.


+ Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results

+ Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business

+ Manage open Security Professional Positions, screen, interview and hire

+ Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention

+ Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering

+ Schedule, staff and manage service delivery

+ Perform site visits and inspections

+ Manage bill and pay rates for accounts in the market

+ Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability

+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management


+ Enforce Allied policies as outlined by the handbooks and executive memos

+ Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

+ Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings

+ Maintain confidentiality of all information and data

+ Keep records and prepare accurate and timely reports both manually and through automated methods

+ Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness

+ Perform other related duties and responsibilities as assigned or required

+ Actively participate in community and business related organizations


The ideal candidate will possess a Bachelor's degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry. Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:

+ Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred

+ Proven strong service orientation, excellent interpersonal, leadership and organizational skills

+ Ability to develop and grow client relationships

+ Ability to make decisions and conduct courageous conversations

+ Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

+ Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand

+ In-depth understanding of financial performance

+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

* *Key Competencies:** Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability

* *Closing:**

Allied Universal is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.

* *Requisition ID:**


* *Requisition ID** _2016-96906_

* *\# of People Needed** _1_

* *Job Locations** _US_ _-_ _WA_ _-_ _Seattle_

* *Total Hours** _.._

* *Posted Date** _11/14/2016_

* *Category** _Management_

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