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6 days ago
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Service Manager - Multiple Openings


Salary band: $10k - $15k
Location: North America, United States, Ohio, Cleveland
Job type: Permanent
Contact: Conrad's Tire Express & Total Car Care
Category: Service Manager
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Service Manager - Conrad's Tire Express & Total Car Care

As a Service Manager, you will be accountable for courteous, expert customer service. You will possess a passion to excel and a drive to be the best in the field, while establishing a trusting relationship based on integrity and fairness with customers and showing a sincere concern for needs.

Ideal candidates will have strong communication skills and previous experience in the automotive field.

Basic Job Duties will include:

  • Determining the customer's needs, addressing problems, complaints, requests, questions, and communicating the customer's needs to the service group and verifying the appropriate services have been completed.
  • Preparing accurate estimates and billings for customers.
  • Selling tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
  • Maintaining current product knowledge on all tires, service and other product lines that are represented.
  • Motivating and managing technicians and assigning work orders in accordance with skill levels and workloads.
  • Assuring customer deadlines and repair schedules are managed and adhered to.
  • Functioning as backup to Store Leader when necessary and appropriate.
  • Performing tire & lube technician duties if necessary.

Education and/or Experience

High school diploma or GED and 5 years related experience and/or training; or equivalent combination of education and experience. Tire and Automotive, Sales and Customer Service, Store Operations knowledge and skills.

Typical Work Hours:

7:30AM to 6:00PM Monday to Saturday (day off during the week - 5 day work week). Closed Sundays.

Our company is an Equal Opportunity Employer with a benefits program that features:

  • Competitive salaries
  • Paid ASE Certification programs
  • Advancement programs
  • Medical, Dental and Life packages
  • Paid Vacation and Holidays
  • Profit Sharing and 401K
  • Short-Term Disability
  • Long-term Disability
  • College Savings Plan
  • Company-Paid Uniforms
  • Employee Discounts
  • Health Club Reimbursement

Careers at Conrad's Tire Express & Total Car Care

For more than 40 years, Conrad's has been helping people grow personally and professionally. Over that time Conrad's has grown to more than 30 greater Cleveland locations and ranks within the thirty-five largest tire dealerships in the country. Our family-owned company now has nearly 350 employees and has diversified into five additional companies that include manufacturing, wholesaling, business management, and serving customers nationally and internationally from our Cleveland home.

For Conrad's Total Tire Express and Total Car Care Centers to be the best automotive repair company in the market, we need the best people.

Conrad's attracts and retains the best people by offering:

  • Top Compensation
  • Top Benefits
  • Respect for the employees balance of time at work and home
  • Training and development
  • Opportunities for Advancement

Conrad's Tire Express & Total Car Care is a Drug Free Work Place. Applicants will be drug-screened prior to employment. Background check required.

How To Apply:

Interested candidates please click the 'apply' button to start the application process. After providing your resume and email address you will be re-directed to the Conrad's website. Please ensure fully submit your application via the Conrad's website to be considered for this position. Incomplete applications will not be considered for this position.

Service Manager - Conrad's Tire Express & Total Car Care

As a Service Manager, you will be accountable for courteous, expert customer service. You will possess a passion to excel and a drive to be the best in the field, while establishing a trusting relationship based on integrity and fairness with customers and showing a sincere concern for needs.

Ideal candidates will have strong communication skills and previous experience in the automotive field.

Basic Job Duties will include:

  • Determining the customer's needs, addressing problems, complaints, requests, questions, and communicating the customer's needs to the service group and verifying the appropriate services have been completed.
  • Preparing accurate estimates and billings for customers.
  • Selling tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
  • Maintaining current product knowledge on all tires, service and other product lines that are represented.
  • Motivating and managing technicians and assigning work orders in accordance with skill levels and workloads.
  • Assuring customer deadlines and repair schedules are managed and adhered to.
  • Functioning as backup to Store Leader when necessary and appropriate.
  • Performing tire & lube technician duties if necessary.

Education and/or Experience

High school diploma or GED and 5 years related experience and/or training; or equivalent combination of education and experience. Tire and Automotive, Sales and Customer Service, Store Operations knowledge and skills.

Typical Work Hours:

7:30AM to 6:00PM Monday to Saturday (day off during the week - 5 day work week). Closed Sundays.

Our company is an Equal Opportunity Employer with a benefits program that features:

  • Competitive salaries
  • Paid ASE Certification programs
  • Advancement programs
  • Medical, Dental and Life packages
  • Paid Vacation and Holidays
  • Profit Sharing and 401K
  • Short-Term Disability
  • Long-term Disability
  • College Savings Plan
  • Company-Paid Uniforms
  • Employee Discounts
  • Health Club Reimbursement

Careers at Conrad's Tire Express & Total Car Care

For more than 40 years, Conrad's has been helping people grow personally and professionally. Over that time Conrad's has grown to more than 30 greater Cleveland locations and ranks within the thirty-five largest tire dealerships in the country. Our family-owned company now has nearly 350 employees and has diversified into five additional companies that include manufacturing, wholesaling, business management, and serving customers nationally and internationally from our Cleveland home.

For Conrad's Total Tire Express and Total Car Care Centers to be the best automotive repair company in the market, we need the best people.

Conrad's attracts and retains the best people by offering:

  • Top Compensation
  • Top Benefits
  • Respect for the employees balance of time at work and home
  • Training and development
  • Opportunities for Advancement

Conrad's Tire Express & Total Car Care is a Drug Free Work Place. Applicants will be drug-screened prior to employment. Background check required.

How To Apply:

Interested candidates please click the 'apply' button to start the application process. After providing your resume and email address you will be re-directed to the Conrad's website. Please ensure fully submit your application via the Conrad's website to be considered for this position. Incomplete applications will not be considered for this position.


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