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5 days ago
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Service Manager II


Salary band: $10k - $15k
Location: North America, United States, New York
Job type: Permanent
Contact: Security Integrator
Category: Service Manager
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Job Description

Overview:

  • We are seeking a self-directed Service Manager with Technology, Communication, and Security Integration experience to work with our staff and ensure customer satisfaction is achieved.

Responsibilities:

  • Serve as company liaison to the customers.

  • Manage, prioritize and assign service work orders.

  • Schedule Service Technicians.

  • Responsible for developing and maintaining all files and required paperwork for the service department. This will include the filing of the paperwork for the service files and customer files.

  • Communicate with Service Technicians, providing answers to questions as well as accepting information.

  • Communicate with appropriate departments regarding customer complaints that could develop into issues and customer dissatisfaction or major product failures.

  • Work with appropriate personnel to provide information to produce accurate and timely invoices.

  • Ensure the timely issuance of technical reports (bulletins), and the proper dissemination of information.

  • Provide support, in person and via telephone, to customers, Project Managers, sales personnel, and customer service personnel.

  • Assist with, inventory, purchasing, and collections.

  • Assist with Installation Department when needed.

  • Provide back-up support to other group members in the performance of job duties as necessary.

  • Perform other assignments as directed by the Director of Operations in support of the office operations.

Requirements:

  • 8+ years experience in systems service and installation.

  • Basic computer skills in Windows based software and MS Office 2010 & higher products

  • Must possess good oral and written communication skills

  • Good organizational skills

  • Excellent interpersonal skills

  • Ability to multitask and prioritize

  • Must pass a background check

Must be familiar with:

  • CCTV, alarm systems, phone systems, and intercom systems.

Only candidates who possess the above minimum qualifications will be considered.

Compensation; Competitive Salary + benefits

Company Description
Founded in 1985, ESCC specializes in the design, supply and installation of low-voltage systems that include but are not limited to: Intrusion Security, Video Surveillance, Access Control, Telecommunications, and Intercom technologies.
Job Description

Overview:

  • We are seeking a self-directed Service Manager with Technology, Communication, and Security Integration experience to work with our staff and ensure customer satisfaction is achieved.

Responsibilities:

  • Serve as company liaison to the customers.

  • Manage, prioritize and assign service work orders.

  • Schedule Service Technicians.

  • Responsible for developing and maintaining all files and required paperwork for the service department. This will include the filing of the paperwork for the service files and customer files.

  • Communicate with Service Technicians, providing answers to questions as well as accepting information.

  • Communicate with appropriate departments regarding customer complaints that could develop into issues and customer dissatisfaction or major product failures.

  • Work with appropriate personnel to provide information to produce accurate and timely invoices.

  • Ensure the timely issuance of technical reports (bulletins), and the proper dissemination of information.

  • Provide support, in person and via telephone, to customers, Project Managers, sales personnel, and customer service personnel.

  • Assist with, inventory, purchasing, and collections.

  • Assist with Installation Department when needed.

  • Provide back-up support to other group members in the performance of job duties as necessary.

  • Perform other assignments as directed by the Director of Operations in support of the office operations.

Requirements:

  • 8+ years experience in systems service and installation.

  • Basic computer skills in Windows based software and MS Office 2010 & higher products

  • Must possess good oral and written communication skills

  • Good organizational skills

  • Excellent interpersonal skills

  • Ability to multitask and prioritize

  • Must pass a background check

Must be familiar with:

  • CCTV, alarm systems, phone systems, and intercom systems.

Only candidates who possess the above minimum qualifications will be considered.

Compensation; Competitive Salary + benefits

Company Description
Founded in 1985, ESCC specializes in the design, supply and installation of low-voltage systems that include but are not limited to: Intrusion Security, Video Surveillance, Access Control, Telecommunications, and Intercom technologies.

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