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7 days ago
Simply Recruitment Partner
Salary band: $10k - $15k
Location: North America, United States, Nebraska
Job type: Permanent
Contact: Fiserv
Category: Service Manager
Position Description

The position can be performed from a remote location or may also be filled in one of the main Fiserv facilities. Depending on the client?s location, the candidate may be required to work extended hours in order to support clients.

For internal purposes, the official title is Client Service Executive IV

The Service Manager within Client Services is responsible for supporting the operational needs of Fiserv Card Service?s clients. These clients consist of large financial institutions and organizations that partner with Fiserv to sell our products and services to financial institutions. The Service manager role provides a more in depth level of support to our clients in areas such as ATM/debit, card production and processing, and is intended to alleviate tasks often times associated with Account Executive duties, thus freeing up the Account Executive for other strategic functions and additional sales opportunities. Each Service Manager is responsible for understanding the nuances associated with the product/services and for providing a high level of support to each assigned client. The Service Manager interacts with client contacts, account management team and other Fiserv Business units and departments.

Responsibilities:

  • Responsible for maintaining the primary Fiserv relationship in client's technical and operational areas
  • Participate with Account Executive and client on operational strategy
  • Schedule and facilitate client calls with National/Client Service Executive /RM as needed to review CRs, projects and open issues
  • Attend Project Review meetings with client to update internal groups on client projects
  • Create, submit, and track Project Service Requests (SR) & Engagement Requests
  • Attend scheduled calls with Service Delivery and client to follow up on any escalations or scope changes on a as needed basis
  • Create, submit and track CR?s
  • Participate/schedule/facilitate Post Mortem (internally) meetings
  • Project Coordination (AP releases, Project Implementation) - work with other Fiserv staff on execution of releases, projects etc. Ensure that projects are completed within contractual SLA's
  • Serve as main internal liaison to internal Fiserv teams including Business Partners
  • Ensure that client requests for additional services are addressed
  • Escalation point on issues (first line escalation remains Client Services)
  • Promote and maintain positive client relations

Qualifications:

  • EFT and Debit Card knowledge required
  • Bank Knowledge preferred
  • Client service oriented
  • Advanced analytical skills required
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Advanced PC skills (MS Excel, Access, Word)
  • Professional appearance and ability to travel upon request
  • Bachelor?s degree in business and 2 to 4 years experience as an Account Executive or National Client Service Representative is preferred
  • Travel under 20%



Company Description:

Going Up? Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them. For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth. With Fiserv, you have the power to go places. The power within.

Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services - online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.

Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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