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about 1 month ago
Salary band: $10k - $15k
Location: North America, United States, California, San Diego
Job type: Permanent
Contact: Mobility Sales Industry
Category: Service Manager
Job Description:

SERVICE MANAGER The primary purpose of the Service Manager is to lead the group of Service Technicians in the timely and accurate service and repair of mobility vehicles in accordance with Quality Assurance Procedures and Company policies. PRIMARY DUTIES & RESPONSIBILITIES: Management & CoordinationSchedule service appointments using an automated database in accordance with availability and level of experience of service technicians.Maintain complete records of all client contacts, including notes on service performed and any problems noted by the client.Coordinate with Van Sales department to ensure seamless delivery and service of new and used vehicle sales.Oversee service/repair work performed by service technicians to ensure Company quality standards are being upheld; inform clients of procedures/ resolution of problems.Oversee training management to ensure technicians' training certifications are current and appropriate to their level of experience.Maintain sufficient levels of equipment, tools and parts inventory and related resources to ensure timely completion of service/repair jobs.Respond to client inquiries/complaints regarding van service issues and products; determine best resolution practices to ensure quality client satisfaction and adherence to Company policies.Work with Adaptive and Van salespersons to quote and bid projects using equipment best suited for clients' needs, regardless of profit.Ensure compliance with stated shop procedures and Quality Assurance Procedures policies, inventory variance count requirements and shop productivity and efficiency variance.Ensure continuous reach of employees toward quarterly S.M.A.R.T goals.Track vehicles requiring Quality Assurance documentation, including check-in procedures and final inspection sticker placement.Ensure technicians are informed and current NMEDA policies and procedures are being followed.Perform final inspection of completed work prior to releasing a vehicle to client.Prospect and develop Fleet Service opportunities for revenue.Establish/oversee monthly emergency service schedule with the service technicians.Respond to emergency house calls; make necessary repairs that will enable clients to bring the vehicle to Ability Center facility on the following business day. Leadership:Commit to the goals of the store and develop and encourage a spirit of teamwork with store manager.Model positive behaviors, ensure excellence in customer service, and empower others to act.Remain open to the ideas of others and learn from them to find a common purpose; anticipate the needs of those supervised.Facilitate issues to a positive result. KNOWLEDGE, SKILLS & ABILITIES:Willingness to learn special needs products and equipment.Knowledge of inventory methods and the ability to maintain a working inventory.Knowledge of the bid process.Ability to communicate effectively between Company divisions, departments and the client.Ability to mediate and resolve conflict.Patience and skill needed to train others.Ability to work productively on a management team.Willingness to learn and follow Ability Center policies and procedures.Knowledge of current management and leadership methodologies.Ability to effect change.Ability to motivate others and foster a spirit of collaboration, responsibility and accountability.Ability to listen, provide constructive and positive feedback and encourage creativity in others.Ability to effectively analyze and solve problems.Ability to encourage an environment of enjoyment and productivity leading to positive client interaction.Willingness to remain current and relevant in professional development.Willingness to communicate compassionately with special needs clients. EDUCATION AND EXPERIENCE: Experience in Microsoft Office Suite, including Word and Excel, required; experience in MAS90 and Sage CRM preferred. Successful candidate will hold an Associate's degree in Business and have 10 years' experience in a related field, or an equivalent combination of education, experience and training. Ability Center provides an attractive compensation plan that includes a base salary plus bonus, medical, dental, vision, long-term disability, life insurance, paid vacation and sick leave, and 401(k) plan with company match.

Company Description:

Our company is a rapidly expanding leader at the forefront of the wheelchair accessible vehicle personalization and adaptive design industry dedicated to helping the physically challenged elevate their quality of life through increased mobility.

We offer a varied mix of benefits plans, including medical, dental, vision and 401(k) with company match, paid vacation and holidays. Additionally, incentive plans are in place to reward employees for achieving goals and positive results.

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