about 1 month ago
Job Title: Service Manager
Reports To: Community Manager
Performs service duties and supervises and coordinates activities of workers to insure that all upkeep, inventory and repair of grounds and buildings of the property is completed in an efficient manner.
Essential Duties and Responsibilities
Include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
-Responsible for interviewing, screening, and recommendations for any potential service, custodial or grounds personnel.
-Responsible for the subsequent training of all service, custodial or grounds personnel.
-Responsible for the research and evaluation of all current and potential products used in the maintenance and upkeep of the property.
-Specifically responsible for the scheduling of product review appointments in such a manner as to avoid "drop-in" sales calls.
-Responsible for the scheduling and direct supervision of all in-house and/or vendor work.
-Responsible for the inventory, ordering, and delivery of all necessary supplies and equipment for the service, custodial and grounds departments under the direction and with the approval of the Community Manager.
-Assisting in the disciplinary or promotional recommendations required for all service, custodial and grounds personnel.
-Responsible for ensuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all
-Interprets company policies to workers and enforces safety regulations.
-Responsible for timely response to service requests, make-readies, etc.
-Responsible for scheduling and performing preventative maintenance.
-Responsible to be available to work on an on-call basis.
-Analyzes and resolves work problems or assists workers in solving work problems. - Initiates or suggests plans to motivate workers to
achieve work goals.
-Responsible for the supply and upkeep of all personal tools required by Cottonwood Residential and its affiliated companies for Service
-Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
-Responsible for maintaining the required property uniform and insuring a professional appearance and attitude for all service, custodial and grounds personnel at all times.
-Responsible for courteous, efficient response at all times.
-Responsible for thorough knowledge of management company policies and property community policies.
-Responsible for seeking educational opportunities and self-improvement for personal growth and development.
Directly supervises one or more employees in the service department. Carries out supervisory responsibilities in accordance with Company policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or general education degree (GED): or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations:
Heating, ventilation, and air conditioning (HVAC) certification is strongly suggested for this position. Certified Apartment Maintenance Technician (CAMT) is recommended as well.
14 days ago
only 14 days until close
North America, United States, Arkansas, Little Rock
$10k - $15k
13 days ago
only 15 days until close