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10 days ago
Simply Recruitment Partner
Salary band: $100k +
Location: North America, United States, Illinois
Job type: Permanent
Contact: Request Technology - Sasha Michaels
Category: Engineer

FULL TIME DIRECT HIRE ROLE

High Level Overview:

Global Company Located in Lincolnshire, IL is seeking a Cisco VOIP Engineer who has some exposure and experience with architecture, engineering, and support. Key Technologies Include: Cisco UC, UNITY, ACME SBC. You will be part of a team interfacing with the data center group, Firewall security group, and telephony operations group.

Job Responsibilities

  • Actively participates in the daily operational activities that impact important components/processes of the of the IT work function, and may include responsibilities, such as:
      • Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
      • Evaluating compatibility of programs with existing hardware and/or software features.
      • Development of protocols to support established standards.
      • Improving operation and monitoring of advanced or complex features.
      • Development of processes and interface requirements.
      • Data development and definition of acceptance criteria.
  • Gathers and updates necessary information and communicates to appropriate parties.
  • Utilizes experience in order to identify problematic relationships. Anticipates, prevents and eliminates problems and creates efficient fixes. Facilitates elimination of problems and roadblocks before they occur.
  • Works cross-functionally to accomplish assignments. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
  • Mentors less experienced members of the team.
  • May assist in live site support and incident resolution that may include on-call rotation.

Qualifications

Basic Qualifications

  • Bachelor's Degree and at least 3 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High School Diploma/GED and at least 6 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar.
  • Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analysing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Mathematics.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • At least 3 years of experience in Voice Communications Systems
  • At least 2 years of experience in configuration and provisioning of Cisco Call Manager, Unity, IOS Gateway and CUSP (Cisco Unified Sip Proxy - SIP PROXY), in a SIP (Session Initiation Protocol) environment.
  • Knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • At least 2 years of experience operating in a multi-site VoIP and Legacy Nortel PBX TDM environment.
  • At least 2 years of experience with a telecommunications voice and data provider.
  • At least 2 years of experience with configuration of Cisco Call Manager and Unity Voice Mail.
  • Experience with Cisco UCS compute platform.
  • Previous familiarity with Nortel Norstar KSU and 61C/81C phone systems a plus.
  • Knowledge of Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and experience interpreting and taking action on alert management and performance management tools.
  • Experience with Oracle (Acme packet) Session Border Controllers.
  • Experience with Polycom, Cisco/Tandberg Video conferencing solutions (including Telepresence).
  • Experience with VMware vCenter and ESXi Hypervisor.
  • Experience with the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (ie. H.323, SIP, UDP, RTP).

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