JOB SPECIFIC STANDARDS
Understand and demonstrate the principals for the Company's Mission, Vision and Values.
Analyze and resolve technical problems for established environments. Provide remediation solutions for issues related to infrastructure and systems. Serve as technical expert for network problems and emergencies. Troubleshoot and resolve production related problems.
Perform capacity planning for servers and network infrastructure. Identify opportunities for software / hardware / design upgrades. Design, lead, and execute projects related to infrastructure optimization and other production efficiencies.
Document problems and resolutions for future reference. Provide oversight for local site and server changes, user access, and security maintenance.
Lead the technical side of strategic business projects, providing expertise for decision makers. Research, recommend, purchase, test, evaluate, and implement network, server, and workstation hardware and software solutions.
Interface with cloud vendors such as Rack Space and Office 365, ensuring cloud solutions are compatible with strategic direction.
Perform basic database administration tasks.
Perform special project related tasks as assigned.
Comply with policies and procedures as required.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS AND ABILITIES:
At least five years working in an environment with exposure to and hands-on responsibility for medium-sized data center operations, Microsoft Windows server environments, multi-vendor networks, and production level operational support.
At least four years of experience with the following minimum technologies: VMWare vSphere, Microsoft Server Products (Server, Sharepoint, Exchange, Skype, System Center, SQL). Linux and MySQL experience a plus.
At least three years working on network devices, including routers, firewalls, and switches. Familiarity with SonicWall, FortiNet, and Dell, Cisco equipment a plus.
Previous experience maintaining MPLS networks, VPNs, and multiple-location processing environments.
Demonstrated ability to complete strategic infrastructure projects, provide status updates to management, and successfully complete a wide range of infrastructure projects.
Demonstrated experience with virtualization technologies, including P2V conversions, private virtual cloud management and expansion, and maintaining the underlying hardware/storage environments that these technologies leverage.
Demonstrated ability to effectively interact with individuals and groups both within and external to the company to achieve desired results, analyze an issue/problem, and make recommendations for an effective and efficient resolution.
Excellent verbal and written communication skills.
Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis.
EDUCATION AND EXPERIENCE:
Bachelor's Degree in I.T. or equivalent work experience.