about 1 year ago
Sales Receptionist The mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by managing Client interactions, both in-person and via telephone, in an efficient, professional, courteous and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives. Responsibilities Effectively and Efficiently Follow Quality Control Procedures/Office AdministrationPromptly, professionally, effectively, efficiently, and in a friendly manner, communicates with Clients, in-person and via telephone on computerized switchboard, to promote excellent Client relations and ensure the highest levels of Client satisfaction; determines purpose of visit/call, promptly seeks clarification, if request or objective is unclear; forwards Client/call to appropriate personnel or department while also providing an "introduction" to secondary personnel/call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; carefully monitors visitor access and issues passes when required; continually develops enhanced telephone call handling and language management skills.Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information.Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments.Receives, sorts, and routes mail; maintains and routes publications.Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; creates/prints fax cover sheets, memos, correspondence, reports, other documents, when necessary.Effectively and efficiently manages office supply inventory, performs other clerical duties as needed, such as, but not limited to, scanning, filing, driver license, data entry, photocopying, and collating.Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors.Follows established policies & procedures relevant to the assigned responsibilities.Immediately communicates with management, when a Client concern or situation arises. QualificationsExperience Desired: A minimum of 1 year in position of customer service or similar positions in Automotive, Retail, Sales or Hospitality industries. Degree/Diploma
RUSNAK is arguably the most dynamic privately owned dealer group in the nation with some of the finest franchises in the world; Porsche, Audi, BMW, Mercedes-Benz, Bentley, Rolls-Royce, Maserati, Jaguar, Land Rover, Hyundai, and Volvo.
Become a RUSNAK and be part of a dynamic auto group with a culturally diverse, highly professional, friendly, and welcoming family-oriented work environment:
RUSNAK Auto Group is a recipient of 2013 Women's Choice Award under BEST IN AUTOMOTIVE. Our President/CEO attributes our diverse workforce as the key to our success!
RUSNAK is a well-respected active member of the local community who believes and is proactive in giving back to the community. From our front-line employees to our President/CEO, RUSNAK supports charitable causes that benefit underprivileged children and adults in the areas of education, health, and art.
While boasting diversity and a great work environment, RUSNAK continues offers great career opportunities for everyone; we are an equal opportunity employer with 800 of the best professionals in our industry and continuing to grow!
We seek honest, professional, highly skilled individuals with exceptional professionalism, customer service, and interpersonal skills to grow with our company in the areas of Sales, Technical, Customer Service, and Corporate Administration Finance, Accounting, Marketing, HR, etc.
If you would like to steer your career towards a bright and successful future, learn more and apply online today through the application link or see additional job listings on our company career webpage at: