4 days ago
Network/Systems Engineer Department: Service and Support Reports to: Service Lead/Director of Technical Services General Summary: The Systems/Network Engineer is responsible for handling onsite support and escalations of service requests from the help desk. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Essential Duties and Responsibilities:IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Support of backup solutions, and recovery/restoration of data/environments. Advanced technical support at the network level: WAN and LAN connectivity, Layer 2/3 switches, routers, firewalls, and security. Advanced remote access solution implementation and support: VPN, Terminal Services, and Citrix. System documentation maintenance and review in ConnectWise. Communication with customers as required: keeping them informed of incident progress, following up on assigned tickets to closure ConnectWise. Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction. Fast turnaround of customer requests. Ability to work in a team and communicate effectively. Work with the Service Lead and Service Coordinator to ensure requests are resolved quickly and efficiently. Escalate or work with other Engineers to resolve service requests that require assistance to resolve. Responsible for entering time and expenses in ConnectWise as it occurs. Key Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. They are all preferred, but not required. Advanced understanding of operating systems, business applications, printing systems, and network systems. Experience with Cisco and HP switches Experience with Cisco Firewalls/Routers Experience with Sonicwall Firewalls. Experience with VMware up to version 6.0 Experience with Server 2003-2012R2 Experience with ExchangeExperience with Office 365 Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of advanced technical issues. Ability to multi-task and adapt to changes quickly. Self-motivated with the ability to work in a fast moving environment This is a salaried position. Candidates must be available from 8am to 5pm on weekdays, and should expect occasional additional hours on weekends. The position also participates in an emergency on call schedule. Travel is expected around the Detroit Metropolitan area. You should have a reliable means to travel.
Center for Computer Resources is a technology services provider focused on solutions for small to medium size businesses from 3-300 PCs. CCR is a recognized industry leader in consulting, implementation, support and training for Office 365. CCR has certifications for Microsoft, Citrix, VMware and Hewlett Packard. Celebrating our 35th year in providing real world solutions for our clients.