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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Ohio
Job type: Permanent
Contact: University Hospitals
Category: Engineer
Job Description:

University Hospitals (UH) is a community-based healthcare system which serves patients at more than 150 locations throughout Northern Ohio , including seven wholly owned and four affiliated hospitals. Committed to advanced care and advanced caring, UH encompasses the regions largest network of primary care physicians, outpatient centers and hospitals. The network also offers specialty care physicians to treat almost every disease and condition, skilled nursing, elder health, rehabilitation and home care services, and occupational health and wellness. University Hospitals is the second largest private sector employer in Northeast Ohio and is within the top five largest private sector employers in the state of Ohio . Primarily responsible for assisting with the day-to-day management and maintenance of the network environment as well as the design and implementation of both the wired and wireless networking services. Interacts with business users and vendors to identify and define requirements and expectations of new and existing network systems. Participates in design, implementation, and troubleshooting process for complex internetworks. Assists in the development and strategy of the network infrastructure through system monitoring, maintenance, and system upgrades. Essential Duties: Timely responds to Help Desk Trouble Tickets and handles related issues. Completes work request activity submitted via Service Request System. Identifies, diagnoses, and resolves network communication issues. In conjunction with Unified Communications team, identifies diagnoses, and resolves VoIP communication issues in conjunction with IP Telephony team. Performs wireless RF site surveys. Maintain, optimize and troubleshoot wireless enterprise network services (data, voice, location, security). Configures, administers, installs, and upgrades network infrastructure components. Remotely administers and maintains complex TCP/IP networks using routers and switches. Creates and maintains comprehensive documentation related to the network infrastructure. Schedules upgrades and collaborates with Cisco network architects on network optimization. Recommends, tests, schedules and implements upgrades (IOS upgrades, patches). Maintains familiarity with Microsoft Active Directory, DHCP, DNS, WINS, and Cisco DHCP. Configures and administers Cisco ACS, Cisco networking devices, Cisco Firewalls and VPN Concentrators, McAfee Intrushield, and McAfee WebSense. Maintains and utilizes working knowledge and experience with Cisco Quality of Service (QoS) for wireless data and voice. Provides proactive monitoring of network using network management software configuration and troubleshooting (Cisco NCS, Cisco MSE, Cisco NAM, Whats Up, Flukes OptiView, Solar Winds, and SNMP). Creates and maintains comprehensive documentation related to the network infrastructure. Provides capacity planning for internal and external network connections. Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs occasional night/weekend work as required due to environmental constraints. *This role may encounter Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Position Requirements: 7 years of experience with Enterprise Network infrastructure, including design, implementation, and ongoing management and troubleshooting in a mid to large sized company required. Excellent technical and interpersonal skills required. Excellent verbal and written communication skills required. Expert level of knowledge in advanced 802.11 wireless technologies required. Must have working knowledge of 802.1x, EAP, TKIP, AES, Radius, and Layer2/layer 3 roaming. Ability to effectively document processes required. Must be self-starter who is inspired by technology, highly organized, and ability to work with minimal supervision. Excellent skills with Microsoft Office Suite including Visio and Project required. Good working knowledge of Voice over IP technology required. Knowledge and Experience with Microsoft Active Directory required. Practical experience in the use of network monitoring tools such as Cisco Works LMS, Netflow, HP Open View and Network Sniffer is required. Strong knowledge and experience with Layer 2 and Layer 3protocols VTP, Spanning-Tree, IP, IPX, SNA, DLSW, EIGRP, OSPF is required. Experience with provisioning of data services from service providers is required such as DSL, Frame-Relay, SONET, OPTEMAN, GIGAMAN required. Experience with security devices such as PIX, ASA, VPN Concentrators, IPS / IDS, is required. Complex problem solving abilities with experience in performing root cause analysis required. Experience with Cisco IP Telephony technologies required. Valid Drivers licen

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