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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Washington, DC, Delaware, District of Columbia
Job type: Permanent
Contact: TRG Networking
Category: Engineer
Job Description
  • Job Description : The Tier 2 MSP Engineer provides support for end users and infrastructure components within multiple client environments onsite and/or remotely. This position requires interaction with clients. Candidate must have excellent customer service and communication skills. Candidate must have a strong technical working knowledge of business networking environments with the ability to troubleshoot client/server operating systems and applications.

    Duties:
    - Provide technical support as well as guide/train users
    - Provide phone and email support while using a ticketing system
    - Provide support for desktops, laptops, tablets, servers, smart phones and applications
    - Track issues until resolved
    - Document, maintain, analyze and troubleshoot desktop, server, and network application issues
    - Maintain all systems, applications, security, and network configurations
    - Perform installations, repair and preventative maintenance of physical servers and VM server environment
    - Exchange server administration and maintenance
    - Maintain Windows 2003, 2008, 2012 servers including Active Directory, DNS, DHCP, File Servers ( MS certs preferred )
    - Troubleshoot network performance issues
    - Troubleshoot LAN/WAN systems ( sonicwall experience is preferred )
    - Assist with special projects when needed

    Requirements:
    - Excellent verbal, written, and interpersonal communication skills
    - Hands-on experience with Server and Desktop configuration and deployment
    - Windows Server (2003, 2008, 2012) / Active Directory
    - Windows XP to Windows 10
    - Client / Server Networking
    - All MS Office products
    - Escalate problems as needed

    Preferred:
    - WAN/MPLS
    - Exchange Server 2003 to 2013, Microsoft Office 365 Exchange
    - Sonicwall and/or Cisco configuration is a plus
    - Vmware
    - Knowledge of SMB products and services
    - Heavy Microsoft server experience ( seriously know the under pinnings of it )
    - Experience with Labtech RMM application

    Qualifications:
    - 3 years minimum system administrator experience
    - Microsoft Certifications (preferred)
    - Highly self-motivated individual
    - Ability to work independently and in a team environment
    - Ability to handle multiple tasks while prioritizing and delivering results on time
    - Excellent verbal and written communication skills
    - Ability to think strategically with technical vision
    - Attention to detail along with a commitment to quality and confidentiality
    - Exceptional customer service skills, and a positive "can-do" attitude
    - Must be accessible by phone or email outside normal business hours
    - A sense of urgency and a commitment to timely completion of tasks and projects

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