Job Description : The Tier 2 MSP Engineer provides support for end users and infrastructure components within multiple client environments onsite and/or remotely. This position requires interaction with clients. Candidate must have excellent customer service and communication skills. Candidate must have a strong technical working knowledge of business networking environments with the ability to troubleshoot client/server operating systems and applications.
Duties: - Provide technical support as well as guide/train users - Provide phone and email support while using a ticketing system - Provide support for desktops, laptops, tablets, servers, smart phones and applications - Track issues until resolved - Document, maintain, analyze and troubleshoot desktop, server, and network application issues - Maintain all systems, applications, security, and network configurations - Perform installations, repair and preventative maintenance of physical servers and VM server environment - Exchange server administration and maintenance - Maintain Windows 2003, 2008, 2012 servers including Active Directory, DNS, DHCP, File Servers ( MS certs preferred ) - Troubleshoot network performance issues - Troubleshoot LAN/WAN systems ( sonicwall experience is preferred ) - Assist with special projects when needed
Requirements: - Excellent verbal, written, and interpersonal communication skills - Hands-on experience with Server and Desktop configuration and deployment - Windows Server (2003, 2008, 2012) / Active Directory - Windows XP to Windows 10 - Client / Server Networking - All MS Office products - Escalate problems as needed
Preferred: - WAN/MPLS - Exchange Server 2003 to 2013, Microsoft Office 365 Exchange - Sonicwall and/or Cisco configuration is a plus - Vmware - Knowledge of SMB products and services - Heavy Microsoft server experience ( seriously know the under pinnings of it ) - Experience with Labtech RMM application
Qualifications: - 3 years minimum system administrator experience - Microsoft Certifications (preferred) - Highly self-motivated individual - Ability to work independently and in a team environment - Ability to handle multiple tasks while prioritizing and delivering results on time - Excellent verbal and written communication skills - Ability to think strategically with technical vision - Attention to detail along with a commitment to quality and confidentiality - Exceptional customer service skills, and a positive "can-do" attitude - Must be accessible by phone or email outside normal business hours - A sense of urgency and a commitment to timely completion of tasks and projects