Support Services Engineer
Bachelor's Degree preferred. Would like to see CompTIA A+, Network+, Microsoft Certified Professional (MCP) or they need to obtain one within first 6 months of joining
Local professional services company is looking for a strong support services professional that is familiar with PC/MAC hardware, strong Windows Server and VMware experience. AD, exchange troubleshooting, Lan/Wan, someone who handles infrastructure issues via a ticketing system. Will have to go to clients up to 20% of the time, probably less. SCCM or some sort of software deployment tool. IP Networking and netweroking protocols, good soft skills and documentation experience required.
The IT Support Specialists aid our clients by providing outstanding customer service and end user support to our clients increasing business support requests. We are looking for candidates who are highly energetic and personable, ready to solve the IT challenges, one problem at a time.
Receive and respond to user inquiries, requests, and escalations via telephone, email, case tracking system professionally and with speed, accuracy and proficiency
Document activities and resolutions in ticketing system
Monitor ticketing system and email for notification and internal assistance requests
Bachelor Degree in Information Systems, Engineering, or Computer Science
CompTIA A+, Network+, Microsoft Certified Professional (MCP) or ability to achieve one certification within next 6 months
Previous hardware or software consulting experience is preferred
Demonstrated knowledge of PC/MAC hardware, software, components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices
o Knowledge in the following technologies: Microsoft Windows 7/8.x/10, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools, software distribution tools (System Center Configuration Manager, etc.)
o Basic understanding of Microsoft Windows operating systems (server & Workstation)
o Basic understanding of Microsoft Office Suite (2013/2016)
o Experience working with IP Networking and networking protocols
o Experience supporting end user workstations