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3 days ago
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Meritor Heavy Medium Duty Automotive Technical Support


Salary band: $10k - $15k
Location: North America, United States, Michigan
Job type: Permanent
Contact: Hewlett Packard Enterprise
Category: Technical Assistance
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Job Description

Heavy & Medium Duty Automotive Technical

OnTrac Warranty Center: Technical Support and Warranty Claims Adjudication

For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE Enterprise Services as a partner they can trust to deliver mission-critical services and value to their enterprise.

Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. Responsibilities include technical troubleshooting, warranty adjudication, product and customer support related to contacts from the Customer's clients and Customer personnel involving customer products, and processing product warranty claims.

This position serves the Meritor and Meritor WABCO Account's. Meritor is a Tier 1 commercial vehicle components supplier to the medium and heavy duty commercial market. Their clients include but are not limited to:

  • Daimler Truck North America (formerly known as Freightliner)

  • Volvo

  • International Truck & Engine

  • Mack

  • PACCAR (Peterbilt and Kenworth)

  • Hino

    This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical/electrical support and warranty adjudication throughout North America (U.S. and Canada).

    These heavy truck systems include heavy duty drive axles, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, anti-lock braking systems, hydraulic braking components, vehicle ride control systems, transfer cases, trailer suspensions, trailer axles, manual transmission, automated mechanical transmission, clutch, shocks and tire inflation systems as examples.

    Answer incoming phone calls and provide first class technical support for all products supported. The calls consist of in depth mechanical and/or electrical troubleshooting and diagnostics. The customer calls for technical assistance on a wide array of specialized products such as air compressors, air driers, brake control valves pneumatic ABS systems for trailers, hydraulic ABS systems, hydraulic power brake systems, reverse detection modules, roll stability control, roll stability trailer support, electronic stability control, reverse detection modules, leveling modules, electric over air clutch control systems, and various diagnostic software programs are examples.

    Job Type: - Full-Time Hours

    Shift: Primarily first shift with the availability to work second if required

    Qualifications:

    Automotive Experience: 4 years

    Candidates should possess a working mechanical knowledge of Class 7 and 8 "Over the Road Trucks."

    Must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge

    Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Electrical, brakes, engines, transmissions, and drivelines as examples).

    Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical trouble shooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.

    Exceptional customer service skills as this contact center is responsible for the vast majority of interaction with the client's customers on a daily basis

    Must be able to communicate diagnostic information over the phone in a clear and concise manner

    Strong computer and typing skills preferred

    Exceptional attention to detail and documentation skills

    Candidate must have strong spatial relationship skills

    Time management and multitasking ability

    Strong problem solving skills

    Ability to work well within a team

    Required education:

    High School degree or equivalent minimum; a college degree in the automotive or heavy duty trucking industry from accredited colleges and universities strongly preferred

    Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications

    What do we offer?

    HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

    Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the worlds most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

    If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at

    You can also find us on:

    For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE Enterprise Services as a partner they can trust to deliver mission-critical services and value to their enterprise.

Job Description

Heavy & Medium Duty Automotive Technical

OnTrac Warranty Center: Technical Support and Warranty Claims Adjudication

For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE Enterprise Services as a partner they can trust to deliver mission-critical services and value to their enterprise.

Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. Responsibilities include technical troubleshooting, warranty adjudication, product and customer support related to contacts from the Customer's clients and Customer personnel involving customer products, and processing product warranty claims.

This position serves the Meritor and Meritor WABCO Account's. Meritor is a Tier 1 commercial vehicle components supplier to the medium and heavy duty commercial market. Their clients include but are not limited to:

  • Daimler Truck North America (formerly known as Freightliner)

  • Volvo

  • International Truck & Engine

  • Mack

  • PACCAR (Peterbilt and Kenworth)

  • Hino

    This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical/electrical support and warranty adjudication throughout North America (U.S. and Canada).

    These heavy truck systems include heavy duty drive axles, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, anti-lock braking systems, hydraulic braking components, vehicle ride control systems, transfer cases, trailer suspensions, trailer axles, manual transmission, automated mechanical transmission, clutch, shocks and tire inflation systems as examples.

    Answer incoming phone calls and provide first class technical support for all products supported. The calls consist of in depth mechanical and/or electrical troubleshooting and diagnostics. The customer calls for technical assistance on a wide array of specialized products such as air compressors, air driers, brake control valves pneumatic ABS systems for trailers, hydraulic ABS systems, hydraulic power brake systems, reverse detection modules, roll stability control, roll stability trailer support, electronic stability control, reverse detection modules, leveling modules, electric over air clutch control systems, and various diagnostic software programs are examples.

    Job Type: - Full-Time Hours

    Shift: Primarily first shift with the availability to work second if required

    Qualifications:

    Automotive Experience: 4 years

    Candidates should possess a working mechanical knowledge of Class 7 and 8 "Over the Road Trucks."

    Must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge

    Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Electrical, brakes, engines, transmissions, and drivelines as examples).

    Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical trouble shooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.

    Exceptional customer service skills as this contact center is responsible for the vast majority of interaction with the client's customers on a daily basis

    Must be able to communicate diagnostic information over the phone in a clear and concise manner

    Strong computer and typing skills preferred

    Exceptional attention to detail and documentation skills

    Candidate must have strong spatial relationship skills

    Time management and multitasking ability

    Strong problem solving skills

    Ability to work well within a team

    Required education:

    High School degree or equivalent minimum; a college degree in the automotive or heavy duty trucking industry from accredited colleges and universities strongly preferred

    Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications

    What do we offer?

    HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

    Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the worlds most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

    If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at

    You can also find us on:

    For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE Enterprise Services as a partner they can trust to deliver mission-critical services and value to their enterprise.


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