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about 1 year ago
Salary band: $10k - $15k
Location: North America, United States, California
Job type: Permanent
Contact: Sahi Softtech Inc
Category: Engineer
Job Description

Essential Responsibilities:

.Essential Responsibilities:In this role you will:

Be responsible for taking direct support cases from users of Cloud PaaS & SaaS customers

Apply advanced troubleshooting techniques to provide unique solutions to our developers

Work on critical, highly complex problems that span across multi layers of technology stack

Work directly with service architects to help reproduce and resolve customer issues

Drive customer communication during critical events

Drive projects that improve support-related processes and our customers' technical support experience

Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date

Work on critical, highly complex customer problems that may span multiple services

Participate in 24x7 on-call rotation and work with global teams

Collaborate with cross functional stakeholders


Basic Qualifications:

Science/Engineering OR "STEM" Majors (Science, Technology, Engineering and Math)

7-10 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS technical support or application support

Eligibility Requirements:

Legal authorization to work in the U.S. is required.

Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

Must be willing to travel less than 10%

Must be willing to work out of an office located in San Ramon, CA

Desired Characteristics:

A technical engineer, with extensive experience in solving challenging issues in high pressure environment

Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally

Excellent communicator, works well in a team environment, and welcomes challenges

Self-starter with ability to manage multiple priorities in a fast paced work environment

Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture

Trouble shooting experience with SOAP/REST Web Services and cloud computing

Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools

Strong working experience with Java, Database and Unix/Linux and scripting skills

Company Description
Sahi Softtech is a full service professional staffing firm providing flexible and permanent staffing solutions for hiring organizations and career management for job seekers.Sahi Softtech is always looking for qualified individuals to fill our client positions. Following is a representative list of some of the Skills/Technologies we are seeking experienced professionals in but not limited to:

Java Technologies
.Net Technologies
Data warehousing Tools
Database Administrator
QA Testing (Loadrunner/QTP/Selenium)
Oracle Apps 11i/12 (R12) - (Financial, Manufacturing, HRMS, CRM)
Business Analyst

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