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about 1 month ago
Salary band: $10k - $15k
Location: North America, United States, Kentucky, Louisville
Job type: Permanent
Contact: Kforce
Category: Engineer
Kforce Inc. is immediately seeking a Customer Engineer for our global print technology client with operations in Louisville, KY. This role will be a contract to hire opportunity which will cover our client's customer base covering 6 states and the DC area across the Mid-Atlantic region. Responsibilities:

* The customer engineer is accountable for all proactive, break fix and scheduled activates with his assigned customers

* The CE is accountable for the customer relations and on the job customer training

* The CE is accountable for the business unit gross margins, including the time indicators, parts return and other administrative activates

* The CE is reasonable to escalate any unresolved issue in a timely manner and make sure it was resolved according to the customer satisfaction

* The CE is responsible for all VAS activities as base line and pit stops and is informed for any installations/de installations related to his business unit

* The CE is responsible for his own training

* Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met

* Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures

* Provide service, post- sales or service delivery support and solve applications problems for local accounts

* Provide direct post-sales systems technical support to end users

* Solve technical problems on an assigned hardware

* Use proactive monitoring procedures/tools to identify problem prevention opportunities

* Minimum Vocational/diploma/ Associate degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience

Knowledge and Skills:

* Knowledge of corporate organization, job, and policies

* Advanced knowledge of operating systems and software

* Basic skills in project management

* Strong communication skills, problem analysis, and presentation skills

* Ability to develop Customer relationships

* Ability to perform while under high-pressure situations

* Ability to work in a team environment

* Basic networking, O/S, and troubleshooting knowledge

* Detailed understanding of general/technical aspects of the onsite system repair job

Impact/Scope:

* Accountable for company policies and procedures to complete a wide variety of Customer facing tasks

* System level technical knowledge effecting customer business level availability

* Independent judgment exercised effecting escalation processes

Complexity:

* Work on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment

* Work under limited supervision with instruction on routine work

* Complexity is associated with customer revenues, which can vary depending on geography

*Compensation Type:*Hours 4cd60e6a30bf4b25ab37f291b90c7827

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