Bachelor's degree or related experience in Computer Science, Engineering or related discipline
Must be fluent in English, knowledge of any other language is an advantage
3+ years of relevant practical experience in Identity and Access Management production support of large-scale, global environments supporting over 75,000 users and globally diversified application authentication requirements.
Knowledge of Windows Server 2008/2012, as well as Microsoft client operating systems
Expertise in Active Directory and AD LDS
Expertise with the following network protocols: LDAP, DNS, DHCP, RADIUS, TCP/IP
Scripting skills: VBScript and PowerShell
Understanding of security concepts related to Public Key Infrastructures including Active Directory Certificate Services (AD CS)
Experience with Incident & Request management workflows (e.g. ITSM, Remedy)
Experience with implementation of backup / restore and disaster & recovery strategies
Understanding of Active Directory Group Policy Objects (GPO), Network Policy Server (NPS)
Knowledge or familiarity with ITIL processes and methods. ITIL Foundations certification preferred
Strong project management skills and global experience
Strong technical and non-technical communication skills
Ability to establish and maintain high levels of customer trust and confidence
Experience in working within a globalized environment in terms of strategy, policies and procedures.
A proven track record of driving the delivery of large, complex messaging and collaboration projects
Experience with the application of problem solving methodologies (eg Kempner Treagoe, 7 Hats, 5 whys) to understand and solve challenging problem
Ability to work independently, efficiently manage time, demonstrate grace under pressure, flexible.
Empathetic perspective on the customer point of view
Strong technical and non-technical communication skills
Run operations of the Identity and Access Management infrastructure and supports problem solving for directories, applications and other solutions owned by the Identity and Access Management team, lead the problem management for recurrent or complex issues
Contribute to the development of Identity and Access Management automation processes for support of daily operations and the gathering of directory performance information. As the technical expert, contribute technical idea according to the experience from daily operation
Support Identity and Access Management initiatives by taking responsibility for the effective deployment and usage of assigned resources including vendor resource and ensuring they are completed within planned timescales and resource estimates
Support the definition of administrative processes and procedures and necessary documentation. Makes them understandable to others. Handle the process deployment, monitoring, maintenance and optimization
Manage the relationship with business and handle stakeholder communication; listen to business and bring feedback to team discussion; attend business communication meeting to present Identity and Access Management operation and project material; provide operation training to partners in site and business unit in accordance to the global standards
Provide an accurate analysis of business requirements and in conjunction with the architecture and engineering teams select the most appropriate solution to fulfill them.
Based on personal expertise, review current Identity and Access Management solutions and propose improvements; participate to their deployment, and document them at all stages of evolution
Adheres to all current Change and Problem management policies and procedures
Maintains an understanding of all current and emerging Identity and Access Management technologies, open system standards, management technologies as they relate to the support of the infrastructure
Develops, documents and supports scripts required to deliver a variety of Identity synchronization solutions
Ensures that third party solutions follow all company standards
Provides senior management and general staff with accurate and complete status information
Participating on the defined shift schedules
Part of an on-call rotation during the week and weekends
The Identity and Access Management Services platform is comprised of multiple technologies that are delivered to internal and external customers.
Identity is the management of individual principals, their authentication, authorization, and privileges within or across system and enterprise boundaries with the goal of increasing security and productivity.
Provisioning is a business process for creating and managing access to resources within Identity.
IP management provides IP resolution, access policies and management solutions to support Network Services.
Position reports to the Regional Identity and Access Management Operations Manager the Engineer
Responsible for daily management of and documentation of all key elements of the IAM infrastructure.
Provide troubleshooting and consulting support.
Part of a global team which is operating with a follow-the-sun / shift model.
In addition to the daily management, the Engineer will be involved in initiatives, as project leader or technical resource in order to participate in creating and deploying new solutions, or to improve existing ones.
Ensures uniformity of services, adherence to standards, and consistency of infrastructure delivery.
Experience in Microsoft Identity Manager, Forefront Identity Manager for provisioning, synchronization, security, etc.
Knowledge of SQL database and T-SQL syntax
Experience in CA Siteminder and Active Directory Federation Services or similar federation technologies
Experience in server virtualization - Hyper-V, VMWare ESXi
Experience in products from Dell Compliance Suite
Experience in Centrify
Experience in IPAM solutions such Men and Mice
Knowledge of Office 365 integration and provisioning including Azure AD and AD Connect
EXACTA Corporation is a provider of Talent Management Solutions to Fortune 1000 and SMB companies, government agencies, and non-profits. Operating divisions include talent and vendor services, commercial software based on CRM as ERP, and EXACTAcademy. Fundamentally, EXACTA is committed to the professional success of talented individuals looking for progressive career advancement.
With 16 offices nationwide, EXACTA's dedicated talent professionals genuinely care about your career, including sponsored continuing education and professional certifications. EXACTA is an equal opportunity employer with specific initiatives for veterans and under-represented minorities in IT and STEM.