Arthur Lawrence is looking for a Help Desk Engineer for our client in Houston, TX. Please review the job description and respond at your earliest so we can proceed further. Must Have Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Provide basic technical support at network level with WAN and LAN along with routers firewalls and security Resolve complaint at customer level or escalate to engineer level support if required at TAT Should be able to work in different shifts For further details you can contact Rana at Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost effective solutions. Visit http for more information.