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3 months ago
Salary band: $10k - $15k
Location: North America, United States, California, San Jose
Job type: Permanent
Contact: iXsystems, Inc.
Category: Engineer
Job Description

Customer Hardware Support Engineer - Tier 2

iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, PC-BSD), is on the lookout for committed, experienced and enthusiastic Customer Hardware Support Engineer to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in fielding hardware support cases.

The successful candidate will assist the Production and Support Teams in developing as well as deploying custom server solutions for customers' needs through evaluating customer requirements along with verifying system configurations meet those requirements. Ability to provide technical expertise to the Support Team for issues raised in the field is required, including occasional on-site work to debug complex customer issues. The debugging work will include complex hardware issues and OS interoperability exceptions. Strong customer focus is also a must along with demonstrable troubleshooting and configuration competency in a wide variety of categories, including:

? Strong interpersonal skills along with the ability to track and complete numerous simultaneous tasks

? Experience with BIOS and firmware installation along with advanced troubleshooting

? Experience with interconnection technologies such as PCI Express, Infiniband, and USB

? Experience with storage technologies such as SATA and SAS

? Experience with network technologies including Ethernet and TCP/IP

? Experience managing common datacenter operating systems (UNIX, Linux, Windows Server)

? Experience with FreeBSD, NetBSD, and/or OpenBSD is a plus

? Knowledge of remote management technologies (mainly IPMI -- similar to HP iLO or Dell DRAC)

? Knowledge of Intel/AMD architecture at the CPU and chipset level

? Ability to analyze PCI Express, QPI, SAS, SES

? Familiarity with benchmarking methods and technologies

? Background in Network Engineering a plus

? Experience integrating commercially-available computer components into reliable server systems from Intel, AMD, SuperMicro, and others

? Ability to diagnose the root cause of high level system failures - includes identifying failing components and source(s) of failure

? Full understanding of server system schematics and O/S interoperability (primarily Linux and FreeBSD)


? Great working environment, contributing and participating in a great team

? Ability to work closely with a popular open source project, as well as commercial variants

? Health/Dental coverage after 90 days

? Compensation is competitive, based on experience

? All work to be done on-site at our San Jose, CA office

Qualified candidates should respond with a copy of their current resum as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest.

Company Description
iXsystems is an industry pioneer in building innovative enterprise storage, server, and software products focused on Open Source technology. We build datacenter solutions for some of the largest and most forward-thinking companies in the world, and we also develop some of the world's most popular Open Source software: FreeNAS and PC-BSD. The driving principle behind everything we do at iXsystems is the belief that Open Source technology has the power to change the world through its process of open and collaborative innovation. This Open Source ecosystem enables us to succeed and helps us empower our clients to do the same.

With thousands of clients, in nearly every industry sector, iXsystems has been in business for nearly a decade and a half, remaining, profitable, debt-free, and growing consistently since our humble beginnings. At iX, creating an unforgettable customer experience and lasting relationships is our foremost focus: clients are treated like friends, and employees like family.

We're looking for talented, like-minded, hard working individuals to join forces with us in the fight to disrupt the traditional approach to building storage, servers, and software for the betterment of technology and the world as a whole.

At iXsystems, we pride ourselves on being unique. What makes us unique are the varied characteristics of those who have joined us throughout the years. Though we have many different personalities, this vibe helps bring us together to work not only as a team, but also as a family. iXsystems started this company with two good friends and a few loved ones, who shared a passion for Open Source and customer satisfaction. We expect each new team member to flourish in their position and share the same energy and drive, as well as embody the integrity, professionalism, and technical acumen that makes us the most unique and exciting technology companies in the industry.

At the heart of those values, iXsystems also revels in one simple fact -- that we have recruited the best. To welcome new members into the iX family, we offer great perks and benefits including (but not limited to):
*Great working environment, contributing and participating in a great team
*Ability to work closely with popular open source projects
*Competitive Compensation, based on experience (this role is base salary + uncapped commission)
*Paid Time Off: vacation, sick, personal, holidays, birthday
*Medical, Dental, Life, 401k - with some options being 100% employer paid premiums
*Free lunches such as Food Truck Fridays and break rooms fully stocked with snacks, food, and subsidized beverages
*Lounge areas with darts, Netflix/Hulu, arcade games, music/jam room, and weight room
*Annual Company Picnic, Annual Holiday Party, BBQs, weekly fitness bootcamp, and bowling events

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