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3 months ago
Salary band: $10k - $15k
Location: North America, United States, Kentucky
Job type: Permanent
Contact: Belcan
Category: Service Manager
Field Service Manager/Coordinator

Job Number: 155847

Category: A - Immediate/Urgent Need


The Field Service Manager will direct the day to day activities with responsibility for achieving budgeted profitability and managing growth. Individual will work closely with upper management during annual budgeting process and strategy development.Field Service Manager will also provide second tier technical expertise to customers and technicians and will perform on-site visits as necessary.Responsibilities:? Qualify, train, and evaluate performance of Field Service Technicians across the United States.? Optimize test schedule and dispatch technicians to job sites while controlling costs and maintaining excellent customer satisfaction.? Interact daily with customers to schedule testing activities, answer related questions, and facilitate successful system start-ups.? Maintain high level of industry specific technical expertise including legacy systems.? Maintain up to date knowledge of relevant Codes and Standards? Develop and follow-up on product and service sales opportunities identified during site visits. This individual will also leverage close customer contact and technical knowledge to generate new business by assessing potential application of company products/services and offer solutions that meet customer needs.? Provide feedback to Sales and Engineering departments on issues relating to quality and ideas for potential product improvements.Qualifications:? Bachelor?s Degree or equivalent experience in the manufacturing or electrical service industry? Experience in Electrical Contracting, Biomedical Technology, or similar field preferred? Working knowledge of National Electrical Code and safe electrical installation and testing techniques? Driven to succeed in a fast paced environment? Strong personal and communication skills? Strong computer skills and basic knowledge of communications networking? Travel: 25-35%

Location: Erlanger , KY

Minimum Experience (yrs): 5+

Required Education: None


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