3 months ago
# Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
# FIELD SERVICE MANAGER
+ Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
+ Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
+ Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
+ Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
+ High school diploma and prior experience as a Field Service Technician
+ Prior experience as a Dispatcher and/or Supervisor preferred
+ Strong technical/repair knowledge
+ Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
+ Valid driver?s license, good driving record, and the ability to safely operate lift trucks
# Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
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