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3 months ago
Salary band: $60k - $70k
Location: North America, United States, Michigan, Detroit
Job type: Permanent
Contact: The Job Jobber
Category: Engineer

Salary: $62,400 - $66,560

The Field Service Engineer is a member of the Customer Support Department and is responsible for the installation, maintenance, troubleshooting and repair of client's machinery at customer locations. We are seeking customer focused professionals with a positive attitude and great customer service skills.

Essential Duties and Responsibilities:

  • Install, train and provide technical knowledge and troubleshooting on team product line at the customer's facility.
  • Provide a communication link between customer and client.
  • Create and develop procedural documentation.
  • Use and understand the Customer Support computer system.
  • Support the Product Specialist on a rotational basis.
  • Support the Knowledge Products Team as a subject matter expert.
  • Occasional participation outside of the team product line.

Required Skills:

  • Must have good electro-mechanical skills (motors, drives, transformers).
  • Knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance and repair, and/or a broad shop background.
  • Technical knowledge and logical troubleshooting across team product line.
  • Excellent communication and customer relation skills.
  • Rational decision making and problem solving ability.
  • Detail oriented with a high degree of accuracy.
  • Availability for extensive travel depending on customer needs.
  • Strong mechanical and electrical experience, Fanuc/Siemens/Heidenhain controls.

Required Experience:

  • 2 Year Technical degree (Electrical/Automation) and 2 or more years' experience in a related field (desired), or similar mechanical skills/experience (a co-op, internship or job in a manufacturing environment), and a stable work history.
  • Educational knowledge of electronics is a must.
Client offers competitive pay, generous benefits and ongoing training.

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