3 months ago
**Danaher Company Description**
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples? lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter Diagnostics Field Service Engineers provide outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. The Field Service Engineer (FSE) is the face of Beckman Coulter to customers and the support they provide directly impacts patient health and overall well-being.
The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation. FSEs provide training to our customers and verify the operational performance and data quality of systems in order to contribute to our overall team success.
Many FSEs operate independently within their geographic territory, however Beckman Coulter offers a team based environment with opportunities to benchmark, mentor and receive expert technical support. FSEs enjoybeing home-based and beingprovided with a company car, iphone and laptop. The FSE will also have the opportunity to travel within the region to support customers using their technical expertise.
* This position has a 50 pound lifting requirement.
* Valid driver?s license that meets Beckman Coulter?s safe driver standards.
* Beckman Coulter Associates who drive Beckman Coulter vehicles must comply with the Danaher Company Vehicle Policy.
* Vendor credentialing requirements include without limitation, yearly background checks, immunizations, and various trainings.
* Complying with vendor credentialing requirements is an essential function of this position.
* Technical degree, professional experience or military electronics experience required.
* Bachelor?s degree preferred.
* Effective communication and customer service skills.
* Ability to instill customer satisfaction that is recognizable and valuable to the customer.
**Danaher Corporation Overview**
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and communications. We are a globally diverse team of 66,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2013, we generated $19.1 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #152 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent.
**Organization:** Beckman Coulter
**Job Function:** Technical Service
**Primary Location:** North America-United States-MO-Kansas City
**Req ID:** DIA010274 b492bf33a6f425029be1
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