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3 months ago
Salary band: $60k - $70k
Location: North America, United States, Michigan, Detroit
Job type: Permanent
Contact: Cameron Craig
Category: Engineer
The Field Service Engineer is a member of the Customer Support
Department and is responsible for the installation, maintenance,
trouble shooting and repair of client's machinery at customer
locations. We are seeking customer focused professionals with a
positive attitude and great customer service skills.

Essential Duties and Responsibilities:
Install, train and provide technical knowledge and troubleshooting on
team product line at the customer's facility.
Provide a communication link between customer and client.
Create and develop procedural documentation.
Use and understand the Customer Support computer system.
Support the Product Specialist on a rotational basis.
Support the Knowledge Products Team as a subject matter expert.
Occasional participation outside of the team product line.

Required Skills:
Must have good electro-mechanical skills (motors, drives,
transformers).
Knowledge of a specialized field such as machine tool manufacture,
installation, operation, maintenance and repair, and/or a broad shop
background.
Technical knowledge and logical troubleshooting across team product
line.
Excellent communication and customer relation skills.
Rational decision making and problem solving ability.
Detail oriented with a high degree of accuracy.
Availability for extensive travel depending on customer needs.
Strong mechanical and electrical experience, Fanuc/Siemens/Heidenhain
controls.

Required Experience:
2 Year Technical degree (Electrical/Automation) and 2 or more years
experience in a related field (desired), or similar mechanical
skills/experience (a co-op, internship or job in a manufacturing
environment), and a stable work history.
Educational knowledge of electronics is a must.

Client offers competitive pay, generous benefits and ongoing training.

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