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3 months ago
Salary band: $10k - $15k
Location: North America, United States, California, Los Angeles
Job type: Permanent
Contact: Cepheid
Category: Engineer
Over a decade ago, Cepheid set the standard for innovation in automated molecular diagnostics with our first system and we've never looked back. And now, even with the largest installed base of any molecular platform, Cepheid is constantly innovating and evolving our capabilities. Our technology has been heralded as game-changing by healthcare leaders world-wide. We envision a better way for clinical institutions of any size, from small medical clinics to high-volume reference laboratories and major hospitals, to access the power of molecular diagnostics. Our GeneXpert System delivers fast, scalable, and accurate diagnostic results while our expanding Xpert test menu spans multiple clinical applications such as healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology. Make a difference in healthcare and join us on this mission! For more details, please visit us at .

Cepheid is a molecular diagnostics leader, committed to improving healthcare with our accurate yet easy-to-use GeneXpert System, and our expanding portfolio of Xpert tests which span healthcare associated infections and other infectious diseases, sexual health, virology and oncology.

With more than 9,000 GeneXpert Systems placed globally, Cepheid's solutions envision a better way for clinical institutions of any size - from reference labs and hospitals to doctors' offices and remote service providers - to access the full power of molecular diagnostics, enabling the delivery of rapid and accurate test results that can transform patient outcomes while also improving workflow and reducing costs for healthcare providers. As the demand increases for our solutions we are growing rapidly, and we are looking for talented people who share our vision to join our team.

Successful candidate will be responsible for service support for our GeneXpert Product line, focusing on the Infinity system. The job will offer a challenging role for a individual who enjoys the fast pace of a rapidly growing company that has cutting edge technology and market leadership in the Molecular Diagnostic market.


.Travel throughout the West Region on short notice to support the company's products and field service partners.
.Work on-call designated weekends to provide service support within a short period of time.
.Partner with the Field Application Specialist group to do installations and customer training.
.Provide support of highly technical and/or sophisticated products.
.Achieve and exceed Customer Satisfaction objectives
.Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software.
.Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support..A Bachelor's Degree in Electronics or Engineering (or related discipline) or the equivalent is required.
.Minimum of 3 years' experience in medical device field service required.
.Ability to effectively communicate complex technical failures and method of resolution to business partners and customers is required.
.Prior experience of providing hardware and software improvement feedback, lifecycle maintenance, sales support, and technical services preferred.
.Capable of handling advanced complaints, troubleshooting, and knowledge of FDA & ISO requirements is essential.
.Strong leadership skills with the ability to effectively supervise others' when needed.
.Possess the ability to work with customers and vendors at both a business & technical level.
.An exceptional time management skill is a must.
.Ability to conduct presentations of technical information concerning specific projects or schedules necessary.
.Proficient in computer hardware and software repair.
.Ability to configure network devices and interface Cepheid product to local networks.
.Capable of explaining technical procedures in writing or verbally is essential.
.Ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
.Ability to work independently and be self - motivated is required.
.Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action. Troubleshooting skills with automation robotics preferred.
.Ability to work independently with limited supervision is essential.
.Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary.
.Able to travel approximately 75% of the time.

Physical Demands
.Must be able to lift 45 lbs over the shoulder and place the equipment into a slot within a unit that is 5 feet high
.Ability to maneuver/push equipment (weighing over 1,000 lbs) on wheels
.Ability to read target precisely (good vision)

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