We are a team of diesel engine experts providing technical solutions and delivering problem
resolution to customers worldwide. Our goal is to minimize engine downtime when failures
occur and to direct changes preventing failures from reoccurring. We achieve this goal though
three fundamental steps:
Communication - We work directly with dealer technicians to fully understand the
failure and gather all relevant information.
Investigation - We utilize technical publications, engineering documentation, and work
directly with engineering teams to develop short-term engine repair recommendations.
Resolution - We document all of our findings and data and track trends to identify
emerging issues. We actively participate in creation of technical solutions that provide
long-term problem resolution.
Domestic travel up to 30%
4 year degree in engineering or related field
Demonstrated experience with diesel engine troubleshooting
Experience helping customers
Day to Day Activities:
Analyze engine hardware and engine performance data to identify failures
Provide troubleshooting direction directly to engine technicians
Travel to the field when necessary to assist in troubleshooting and to gather failure data
Work directly with vehicle factories to solve engine integration issues
Engage engineering and quality improvement teams to determine root cause of field
Develop short-term corrective actions and provide input on long-term problem
Improve engine diagnostics by authoring technical solutions
Provide input into engine technical publications and training materials