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about 1 month ago
Salary band: $10k - $15k
Location: North America, United States, Illinois
Job type: Permanent
Contact: Rapid Global Business Solutions, Inc
Category: Sales
Description:

* Company is seeking experienced Dealership Process Consultants to work with large volume dealerships on process improvement, in both sales and fixed operations, around the Customer Experience.

* Must have extensive history working directly with dealership management and can demonstrate prior successes.

* Identified candidates will utilize "Voice of Customer " data and dealership observations/interviews to improve customer experiences and grow customer loyalty.

* Action planning, training, and dealership follow-up visits will be required.

* Candidates will be accountable for meeting dealership performance improvement targets within their assigned area.

* Individuals must also be computer savvy, able to travel throughout a given territory and be responsible for multiple dealerships.

* Must also work with local Business Center and coordinate dealership meetings with field staff.

* Most important, the identified candidates must project genuine enthusiasm for "the Customer " and have the ability to cultivate that same passion within the dealerships they are working with.

* Making this connection with Dealership Management is key to the success of our customer experience initiative.

Requirements:

* Bachelor's Degree. 10+ years as a dealership Consultant focusing on customer experiences.

* 10+ years training delivery experience, both live and virtual classroom

* 10+ years retail experience in automotive operations.

* Extensive experience in leading change management initiatives

* Strong conflict-resolution skills and the ability to manage difficult situations/conversation.

* Strong negotiator, motivator, self-disciplined

* Strong communication skills, both oral and written.

* Ability to work in a team environment.

* Ability to Multi-Task and prioritize

* Dealership financial statement expertise.

* Forward Thinking. Previous dealership operations experience a plus

* Demonstrated training/facilitation experience.

* Ability to produce desired business results

* Proficient in Microsoft Word, Excel, PowerPoint, SharePoint

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