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7 days ago
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Customer Support Operations Engineer


Simply Recruitment Partner
Salary band: $10k - $15k
Location: North America, United States, Wisconsin
Job type: Permanent
Contact: HappyCo
Category: Engineer
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Job Description

Indispensable role making an impact for thousands of customers globally, join a growing team and have real impact at an organizational level.

You have a love of software and a history of building your own solutions and want to be part of an inclusive, growing team who aspire to live by our values everyday.

Who we're looking for?

We're looking for you :)

You're a people-centred, empathic personality who loves solving people's software problems. You care about making others happy, so you'll resonate with our core values. You've been the neighbourhood IT expert since way back and are now recently graduated or studying towards qualifications in computer science/software engineering and are able to prioritise and keep on top of multiple issues simultaneously.

What you'll be doing at HappyCo

Working from Madison WI. you'll be deployed, at least initially, into our Customer team so your primary responsibilities will be to our customers and ensuring they're getting the most out of our service.

You will be trained to handle technical problems our Customers experience using our service and be a resource for the Global Tier 1 support team to turn to for technical support.

Not all of your time will be spent engaged directly in customer support conversations, so in between you'll be developing internal tools our team have already developed, and after getting a feel for your role you'll be enthusiastically building your own solutions to gather better intelligence on what our customers need to get their job's done.

You will also be the primary point of contact between the customer team and the product team for QA and escalated product support issues.

You'll definitely need:

  • Great written and verbal communication skills: you'll be talking to our customers through the phone and our chat, you need to love talking to people.

  • Keen interest and knowledge of software development and delivery: we build software, you need to love this business :)

  • An understanding of web architecture, JavaScript, Ruby, PostgreSQL, UNIX shell scripting, Git

  • To be able demonstrate our core team-values: Looking Outwards First, Doing It Right, Making Happiness, Own It and Kaizen

Ideally you'll have:

  • 1-3+ years of experience in JavaScript, Ruby, PostgreSQL, UNIX shell scripting, Git

  • Experience with the Atlassian suite, ie JIRA and Confluence and some exposure to a support ticketing system (Zendesk, Intercom, Freshdesk etc)

After 3 months you'll have:

  • Connected with our customer-base across the Enterprise and SMB space to understand their needs and the problems they're solving when they adopt our software,

  • Helped new SMB customers get up and running with our service,

  • Worked with our QA and Product team to assist customers with technical issues they're experiencing with our service,

  • Documented issues and solutions for the rest of our customer team to keep up-to-date,

  • Extended the Customer Success team's existing, internal tooling to gather insights and analytics which are used to inform the Product team and roadmap,

  • Become first point of contact internally for Customer Team, Sales and Marketing for up to date product specification across our 3 platforms iOS, Android and Web

  • Contributed to ensuring the product roadmap best serves our user base

How to Apply

Don't send us your Resume, instead follow these instructions:

  • send us your basic contact details and linkedin, twitter, github profile

  • create a FizzBuzz script (Shell, Go or Ruby are preferred) that posts to slack every second given a slack token and send us the file.

  • Tell us why you want to join the Customer Team at HappyCo

HappyCo is on a mission to spread happiness through software

HappyCo was founded in Adelaide, Australia in 2011. Today, our head office is located in San Francisco, California with remote with offices across North America and Australia. We are the number one software solution enabling our global customers to deliver 'operational excellence' across their organizations.

Company Description
HappyCo builds beautiful mobile and cloud-based applications for smarter business operations. We are at the forefront of the new Mobile Enterprise 3.0, a new era in enterprise computing that embraces vertical, mobile-first solutions that delight business users and don't demand a large IT department to run. Our mission at HappyCo is to totally transform a business's relationship to operations and its employees' relationship to work by delivering software that gives executives real-time visibility into every aspect of operations and empowers employees by engaging their intelligence and making work happier.
Job Description

Indispensable role making an impact for thousands of customers globally, join a growing team and have real impact at an organizational level.

You have a love of software and a history of building your own solutions and want to be part of an inclusive, growing team who aspire to live by our values everyday.

Who we're looking for?

We're looking for you :)

You're a people-centred, empathic personality who loves solving people's software problems. You care about making others happy, so you'll resonate with our core values. You've been the neighbourhood IT expert since way back and are now recently graduated or studying towards qualifications in computer science/software engineering and are able to prioritise and keep on top of multiple issues simultaneously.

What you'll be doing at HappyCo

Working from Madison WI. you'll be deployed, at least initially, into our Customer team so your primary responsibilities will be to our customers and ensuring they're getting the most out of our service.

You will be trained to handle technical problems our Customers experience using our service and be a resource for the Global Tier 1 support team to turn to for technical support.

Not all of your time will be spent engaged directly in customer support conversations, so in between you'll be developing internal tools our team have already developed, and after getting a feel for your role you'll be enthusiastically building your own solutions to gather better intelligence on what our customers need to get their job's done.

You will also be the primary point of contact between the customer team and the product team for QA and escalated product support issues.

You'll definitely need:

  • Great written and verbal communication skills: you'll be talking to our customers through the phone and our chat, you need to love talking to people.

  • Keen interest and knowledge of software development and delivery: we build software, you need to love this business :)

  • An understanding of web architecture, JavaScript, Ruby, PostgreSQL, UNIX shell scripting, Git

  • To be able demonstrate our core team-values: Looking Outwards First, Doing It Right, Making Happiness, Own It and Kaizen

Ideally you'll have:

  • 1-3+ years of experience in JavaScript, Ruby, PostgreSQL, UNIX shell scripting, Git

  • Experience with the Atlassian suite, ie JIRA and Confluence and some exposure to a support ticketing system (Zendesk, Intercom, Freshdesk etc)

After 3 months you'll have:

  • Connected with our customer-base across the Enterprise and SMB space to understand their needs and the problems they're solving when they adopt our software,

  • Helped new SMB customers get up and running with our service,

  • Worked with our QA and Product team to assist customers with technical issues they're experiencing with our service,

  • Documented issues and solutions for the rest of our customer team to keep up-to-date,

  • Extended the Customer Success team's existing, internal tooling to gather insights and analytics which are used to inform the Product team and roadmap,

  • Become first point of contact internally for Customer Team, Sales and Marketing for up to date product specification across our 3 platforms iOS, Android and Web

  • Contributed to ensuring the product roadmap best serves our user base

How to Apply

Don't send us your Resume, instead follow these instructions:

  • send us your basic contact details and linkedin, twitter, github profile

  • create a FizzBuzz script (Shell, Go or Ruby are preferred) that posts to slack every second given a slack token and send us the file.

  • Tell us why you want to join the Customer Team at HappyCo

HappyCo is on a mission to spread happiness through software

HappyCo was founded in Adelaide, Australia in 2011. Today, our head office is located in San Francisco, California with remote with offices across North America and Australia. We are the number one software solution enabling our global customers to deliver 'operational excellence' across their organizations.

Company Description
HappyCo builds beautiful mobile and cloud-based applications for smarter business operations. We are at the forefront of the new Mobile Enterprise 3.0, a new era in enterprise computing that embraces vertical, mobile-first solutions that delight business users and don't demand a large IT department to run. Our mission at HappyCo is to totally transform a business's relationship to operations and its employees' relationship to work by delivering software that gives executives real-time visibility into every aspect of operations and empowers employees by engaging their intelligence and making work happier.

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