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7 days ago
Simply Recruitment Partner
Salary band: $10k - $15k
Location: North America, United States, California
Job type: Permanent
Contact: Limitless
Category: Customer Service Representative
Job Description:

Our firm is a global dynamic company specializing in the creation, marketing and distribution of innovative products. We are looking for a Customer Service Representative Manager, Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries PRIMARY RESPONSIBILITIESResolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Assist with placement of orders.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Work with customer service manager to ensure proper customer service is being delivered.Compile reports on overall customer satisfaction.knowledge about our products for better assist our customers.Competitive market-based salary; commensurate with experience Salary of 30.000 annually. Education and ExperienceHigh school diploma, general education degree or equivalentknowledge of customer service principles and practicesknowledge of relevant computer applicationsability to typeknowledge of administrative proceduresnumeric, oral and written language applicationsproduct knowledge

Company Description:

Our company is an established distributor of fiber optic technology in the greater San Diego market. We work with major Fortune 500 clients in global telecommunications. Staying connected is more important than ever in today fast-paced world. Our work to distribute fiber optic technology to the local market is propelling our community into a faster and easier future.

Our knowledgeable team is well-versed in the extensive benefits that fiber optics offers Internet users in comparison to traditional connectivity solutions. By connecting local markets with innovative technology solutions we are working toward a faster and more advanced future.

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