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Customer Engineer


Salary band: $10k - $15k
Location: North America, United States, Nebraska, Omaha
Job type: Permanent
Contact: First Data Corporation
Category: Engineer
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First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

Position Description Overview

Incumbent will perform preventive maintenance, ongoing For best results, clear all formatting from pasted service, and emergency repairs on equipment. content and reformat using text toolbox. Troubleshooting and repairing equipment problems, performing preventive maintenance, assigned inventory control duties, and routine shop duties. Complete maintenance administrative duties as assigned, and assist in the installation of hardware equipment.

Job Responsibilities

* Responsible for the emergency repair and on-going maintenance required to ensure the optimum performance of the user's electronic and hardware systems. Complete training on all assigned equipment, including product cross-training. Respond to customer-initiated service calls as directed. Troubleshoot and repair equipment problems with minimal assistance. Perform repair of sub-assemblies. Perform preventive maintenance and equipment installation. Identify defective or marginal components. Repair/replace components. Assist with equipment rebuilds.

Scope of Job

Must ensure cost savings initiatives are occurring to reduce the amount of liability in regards to parts costs. This is accomplished through outsourcing initiatives.

Autonomy

Respond to operator placed service calls and effect repairs. Perform preventative maintenance as scheduled.

Job Requirements

* Associate's Degree in Electronics (or equivalent educational background, i.e., military technical schools) required. Minimum 12 months as Associate Customer Engineer or equivalent work experience required. Strong mechanical ability required. Able to handle, operate, maintain, manipulate, and adjust, assigned equipment as necessary.

Competencies

* PC Workstation Software

* Technical Troubleshooting

First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

Position Description Overview

Incumbent will perform preventive maintenance, ongoing For best results, clear all formatting from pasted service, and emergency repairs on equipment. content and reformat using text toolbox. Troubleshooting and repairing equipment problems, performing preventive maintenance, assigned inventory control duties, and routine shop duties. Complete maintenance administrative duties as assigned, and assist in the installation of hardware equipment.

Job Responsibilities

* Responsible for the emergency repair and on-going maintenance required to ensure the optimum performance of the user's electronic and hardware systems. Complete training on all assigned equipment, including product cross-training. Respond to customer-initiated service calls as directed. Troubleshoot and repair equipment problems with minimal assistance. Perform repair of sub-assemblies. Perform preventive maintenance and equipment installation. Identify defective or marginal components. Repair/replace components. Assist with equipment rebuilds.

Scope of Job

Must ensure cost savings initiatives are occurring to reduce the amount of liability in regards to parts costs. This is accomplished through outsourcing initiatives.

Autonomy

Respond to operator placed service calls and effect repairs. Perform preventative maintenance as scheduled.

Job Requirements

* Associate's Degree in Electronics (or equivalent educational background, i.e., military technical schools) required. Minimum 12 months as Associate Customer Engineer or equivalent work experience required. Strong mechanical ability required. Able to handle, operate, maintain, manipulate, and adjust, assigned equipment as necessary.

Competencies

* PC Workstation Software

* Technical Troubleshooting

First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

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