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3 months ago
Salary band: $10k - $15k
Location: North America, United States, North Carolina
Job type: Permanent
Contact: CloudJumper
Category: Engineer
Job Description:

CloudJumper is seeking an experienced, team-oriented IT Professional to join our team in Raleigh, NC! This is an excellent opportunity offering great career advancement opportunity with a fast growing cloud computing company! SECTION I Job Summary: The role of the Cloud Specialist is a multifaceted and strategically important position. This position is expected to.Develop a strong professional working relationship with the primary points of contacts within their assigned partner base.All applications for this position must include a cover letter. Any application without a cover letter will not be reviewed.Be familiar with current company offerings and solutions and work with the Sales Team to proactively recommend courses of action or new products and services to best support partner operations to maintain cost effectiveness, competitiveness, and stability of customer environments as needed. (Examples: 1. New Line of Business App coming on line and need for additional computing capacity 2. Need for offline file access aka JumpDrive)Work with the other teams to provide technical support associated with the identification, prioritization, and resolution of reported problems.Must be able to recognize, research, isolate, and present a resolution to reported problems.This position may be required to perform general maintenance tasks for their partners and support other Customer Engineers as needed.It is expected that if less complex problems are brought to your attention when working with a partner that these issues are resolved immediately rather than passing the work to another team. Helpdesk/Tech support:Provide day-to-day support to their assigned partners, primarily focused on escalated items.Project and On-boarding support:Assist as needed in the sales process for your assigned partners.Assist the Project manager in providing clear lines of communication with your partners OTHER RESPONSIBILITIES AND QUALIFICATIONS:Excellent customer service skillsPositive personality and the ability to work in a team driven environment.Ability to analyze, solve and debug complex technical problems across multiple technical disciplines.Must have strong desire to learn and grow technically and professionally.Ability to perform in a dynamic and fast-paced environment.Demonstrated ability to read and interpret technical information, and capable of writing documentation on network infrastructure.Ensures adherence to Service Level Agreements (SLA) and Service Level Objectives (SLO) via regular follow-up on escalated issues when appropriate.Appropriate classification of complex technical issues.100 % documentation of calls logged / calls received, and any work performed. TECHNICAL QUALIFICATIONS:3+ years of experience supporting Microsoft Desktop systems; particularly Microsoft Server 2012 and Office365 and a strong computer operations background.3+ years of experience with Microsoft Windows Servers, Active Directory, Domain InfrastructuresExperience in the setup new and maintenance of existing:Microsoft Windows server 2008/2012, Microsoft Active Directory, Group Policy, Organizational Units, RDP, terminal services, file security and sharing, Windows Security and desktop profile lock down. Maintain passwords, data integrity, and file system security for the desktop and server. Install printers and peripherals. Coordinate additions, moves, changes and deletions of software, and user accounts on Windows 2008/2012 servers.3+ years of Experience with Office365:Setup new, maintain, and troubleshoot existing customer's deployments and migrations COMMUNICATION SKILLS:Excellent communication skills, both verbal and writtenAbility to actively listen to user problems and convey commitment toward the finding and execution of a timely resolution to the situation.Presents clear and consistent customer experience for each call, using verbiage that is, when appropriate, easily understood by non-technical customers SECTION II Hours of Work Minimum requirement to be in attendance during the business hours of 8:30am to 5:00pm, Monday through Friday. Also required to attend the company meetings and any Departmental meetings that may deviate from regular business hours.Understands that the job responsibilities may require overtime hours to meet the support obligationsSpecific scheduling may change or have rolling hours to insure proper support desk coverage. This scheduling is the responsibility of the support team manager. AttitudeUnderstands that the most important ingredient to the success and growth of the company is for all employees to share in a strong spirit of teamwork. It is critical for all Team Members to proactively assist each other to fulfill our customer obligations.Must have a clear understanding that we "Put the customer first" in all things we do and say not only when dealing with customers but co-workers and vendor-partners as well.Understands that a positive attitude is mandatory in interaction with customers, co-workers and business partners despite periodic setbacks and frustrations.Understands that we will operate with "open communication" and "spirit of cooperation" among all team members, customers, and vendor partners. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift computer equipment that weighs as much as 50 pounds. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs and/or ladders; balance; stoop, kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include; Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to transport self to various customer/vendor sites as required. If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of your state. All expenses for travel reimbursed by company. CloudJumper is an Equal Opportunity Employer.

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