Vespa Group is seeking Cisco Tier 1 voice engineer for a large voice over IP service project. Our philosophy is to recruit and retain only high-caliber professionals, provide them with a rewarding work environment, and compensate them well for their hard work. Job Requirements -
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Excellent customer interaction soft skillsAbility to prioritize and handle multiple incidents effectivelyWillingness to participate in on call rotationCCNA Collaboration/Voice certification preferred, required within first year of EmploymentExperience with Installation, troubleshooting, repair, and maintenance of Cisco VOIP/Call Manager/Unity/Network equipmentBasic technical skills required Nice to Have - Experience utilizing Service Now a plusSome experience w/VOIP and voice TDM best practices, process, and procedures for support and deploymentExperience designing call flows and familiarity with VoIP features and functionalityService desk experience Vespa Group is an equal opportunity employer.